Panda Pod Hotel – Airline Crew Stay Policy (2025)
Crew Member Information & Winter Operating Update (Dec 23 – Feb 28)
Thank you for choosing Panda Pod Hotel — and welcome, crew.
We have a quick update for anyone booking between December 23 and February 28.
During this period, Panda Pod Hotel will be closed to the general public. However, we will remain open for airline crew, returning guests, and approved partners under special arrangements.
Even with this seasonal schedule, you will still be fully supported:
- Our Front Desk team will operate remotely, available daily by email and phone.
- Housekeeping services and all facilities will continue as usual for approved guests.
- Crew members and returning guests may email us directly for availability during this period.
Airline Crew Stay Policy (2025)
Eligibility
This offer is available exclusively to verified airline crew, including flight attendants, pilots, and ground staff.
A valid crew ID or airline badge must be presented before or at check-in.
The program operates from October 1 to April 15 each year with limited pods available on a first-come, first-served basis.
Because this is a deeply discounted offer, special conditions apply in addition to our standard hotel policies.
Rates
- Lower Pod: $57 per night
- Upper Pod: $55 per night
It has to be paid via e-transfer and will include tax.
Rates may vary depending on availability. Panda Pod Hotel reserves the right to adjust pricing without notice.
Booking Procedures
Step 1 – Submit Your Booking Request:
You may submit your booking request using either of the options below:
Option A – Online Form
Option B – Email
- Full name
- Check-in and check-out dates (standard check-in is after 3:00 PM; standard check-out is before 11:00 AM)
- Phone number
- Preference for upper or lower pod
- Whether you require early check-in or late check-out (fees apply; see policy below)
- Estimated time of arrival
- Previous reservation number (if returning guest, if available)
- If you are a first-time visitor, please attach a copy of your Crew ID (employee ID or RAIC) for discount verification
Step 2 – Receive Confirmation:
Once your request is received, our team will send a booking confirmation by email.
Step 3 – Complete Payment:
After receiving your confirmation, send payment via e-transfer to
[email protected] within the same day to secure your pod. Reservations are confirmed only after payment is received. Unpaid bookings will be automatically cancelled without notice. Availability is first-come, first-served.
Step 4 – Damage Deposit:
A refundable $80 damage deposit will be authorized on your credit card at check-in.
Check-In & Check-Out
- Check-in: after 3:00 PM
- Check-out: before 11:00 AM
For after-hours arrivals, late check-in instructions will be emailed once your booking is confirmed. All guests must complete ID Verification (IDV) and show a valid crew ID or airline badge at check-in. If Front Desk hours are missed and self check-in cannot be completed, no refund will be issued.
All self check-in steps take place only after your ID verification has been processed and deposit authorized.
Early Check-In & Late Check-Out (Subject to availability; must be arranged in advance)
- Early check-in from 11:00 AM: $25
- Early check-in before 11:00 AM: full daily rate
- Late check-out until 3:00 PM: $25
- After 3:00 PM: full daily rate
Self Check-In & Check-Out Tutorial
Watch the Self Check-In & Check-Out Tutorial:
Behavior & Conduct
Panda Pod Hotel welcomes airline crew from around the world and strives to maintain a professional and comfortable environment. We ask that all guests treat staff and other guests with courtesy and respect. Any disruptive, disrespectful, or unreasonable behavior may result in disqualification from this program and refusal of future bookings.
Cancellations & Refunds
This program offers a special discounted rate and follows strict terms.
All bookings made under this rate are non-refundable, non-transferable, and non-changeable.
All participants are subject to standard Panda Pod Hotel policies in addition to these program terms.
By booking under this offer, guests confirm that they have reviewed and agreed to all terms listed here, as well as Panda Pod Hotel’s Crew Policies and General Hotel Policies, available at: 
