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FAQ

We’re located near the northeast corner of No. 3 Road and Granville Avenue in the city centre of Richmond. (For your maps, please search 6940 No. 3 Road, Richmond, BC). Please note that our entrance is at the back, via the parking lot on Granville Avenue.

When you book on a third-party portal, they will charge an additional fee to go through them.

Sorry kids, for now, this hotel is just for adults. Guests must be 18 years old or above to stay at the PandaPod.

To provide privacy for every guest, our pods are divided into female and male sections. A pod per person ensures a good night’s rest and an opportunity to make the heart grow fonder

Early check-in is subject to availability and requests must be booked 24 hours in advance by email, including your preferred check-in time. We will confirm your request.

Late check-out is unfortunately not available. However, luggage can be stored for a later in the day departure.

Payment will be charged upon booking confirmation. You can cancel or change your reservation free of charge 3 days before your arrival. See our hotel policies for more information for group bookings.

You are welcome to modify your reservation 3 days before your arrival. After that, you will be committed to your booking. Exceptions are offered to our VIP guests.

Relax. It’s all taken care of for you. You’ll receive your key for lockers at check-in. If needed, we can store one piece of your luggage for free, and the second piece will be charged at $5 per night per item. Storage space is subject to availability, so please contact us before your arrival if you know you’ll need storage

Carry-on lockers are located under your pod and they are free of charge. You would also be given a free backpack locker as well as a shoe locker upon check-in. To make things easy, the same key will allow access to all your lockers.

Let us know asap by contacting the front desk staff. We will deactivate your key, reprogram the lockers and issue a new key for you. Once reprogrammed, the same key will no longer work for our lockers, even if it is later found. You will be responsible for the replacement fee of $20 cad. Refunds will not be given even if the key is found at a later time.

Panda Pod Hotel embraces guests requiring service animals. A BC guide/service certificate might be requested for a service animal, in the public areas. For the health and safety of all sleepers, animals aren’t allowed in the sleeping area, including regrettably service animals.

 Guide dog and service dog act [sbc 2015] chapter 17 – tenancy. Section 3. (3)subsection (2) (a) 

(ref:http://www.Bclaws.Ca/civix/document/id/complete/statreg/15017#section3)

Panda Pod Hotel is always looking for good people. Please sent your resume to admin@pandapod.Ca with at least 1 practical example of how you can better our hotel and our guest experience.

Panda Pod Hotel wants to hear what you’ve got to say. Please send us an email (panda@pandapod.ca) with your feedback or comments. If you’d like to flag technical difficulties, please include a short explanation along with the error message received.

We appreciate you taking the time to tell us what’s working well for our guests and how to improve the experience. 

For all check-ins without exception, we ask for:

  1. Government ID (Canadian Driver’s Licence) or passport.
  2. Credit Card for deposit authorization.
  3. Vaccine Certificate

Absolutely, Panda Pod Hotels offers not only day to day accommodations but also nap accommodations. For $11/hr (minimum 2 hours), you can relax in one of our private pods and have access to our shower facility, massage chair and etc. This service is aim to service people that have had a long day at work or students after exams and needing a nap before their drive home or someone simply a midday energy boost. This service is also aiming to service travelers before their connection flight. 

Panda Pod Hotel, offers a great escape for people who are looking for a home away from home. Many neighbours came to us when: they need the extra space to host their visitors; dealing with renovations/water/fire damage at home; wanting a temporary escape from family conflict; or simply wanting to stay somewhere that offers AC in summer. 

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