special offer 5% web PROMOTION : PANDA2026
special offer 5% web PROMOTION : PANDA2026
We’re located near the northeast corner of No. 3 Road and Granville Avenue in the city centre of Richmond. (For maps, please visit our contact page). Please note that our entrance is at the back, via the parking lot on Granville Avenue.
When you book through a third-party portal, additional administrative fee will be applicable for your reservation. Our website will always has the best rate available. Direct booking, direct savings.
Panda Pod Hotel operates under two seasonal service models. This helps us maintain consistent guest
support year-round while adapting to weather conditions, guest volume, and operational needs.
Depending on the season, support is offered either in person through our
On-Site Concierge or remotely through our
Virtual Front Desk / E-Reception.
Summer is our busier season. To support the higher number of arrivals, we offer extended in-person service.
Winter months are generally quieter, so we use a hybrid model that balances virtual and in-person service.
The Front Desk closes for the night at 10:00 PM. Guests are strongly encouraged to check in before closing.
Only self check-in is possible afterward, and requirements must be completed in advance.
Complete required steps here:
https://pandapodhotels.com/check-in-portal/
Guests planning to arrive after 10:00 PM must notify the hotel before
8:00 PM on the day of arrival so we can prepare their self check-in.
The Front Desk closes daily at 10:00 PM, and regular services resume at 10:00 AM.
During these hours, our team operates remotely and can only assist with urgent matters.
For medical or safety emergencies:
Please dial 9-1-1 immediately.
For urgent hotel-related issues during overnight hours:
Call our emergency support line at 778-308-4085.
A staff member from our Virtual Front Desk / E-Reception will respond as soon as possible.
For non-urgent questions:
Please leave us a message at 778-308-4083 or email
[email protected].
We will reply once regular Front Desk hours resume.
Thank you for your understanding and cooperation.
Staff-assisted check-in with our On-Site Concierge is available daily from
3:00 PM to 10:00 PM. If you expect to arrive close to 10:00 PM or later, please notify us in advance.
If you plan to arrive before 3:00 PM, you may contact our
Virtual Front Desk / E-Reception to drop off some of your luggage early.
Early luggage drop-off can only be arranged once your ID Verification (IDV) is completed.
Check-in will still begin at 3:00 PM.
You can reach our Virtual Front Desk / E-Reception at:
Please note that staff-assisted check-ins are not available between 10:00 PM and 10:00 AM.
Arrivals during these hours must use self check-in, and this must be arranged in advance.
To qualify for self check-in after 10:00 PM, the following steps must be completed
before the Front Desk closes:
ID Verification link:
https://pandapodhotels.com/self-check-in/
To authorize your deposit, please email
[email protected] with:
If you need assistance, feel free to contact us at
[email protected].
Please be aware that self check-in is not guaranteed, and
no refunds can be issued if you are unable to check in after 10:00 PM.
For the smoothest arrival experience, we strongly recommend completing check-in during regular staffed hours.
Early check-in is subject to availability and requests must be booked 24 hours in advance by email. Please include your preferred check-in time. We will confirm whether there is availability or not.
Late check-out is until 3:00pm, based only upon availability. Half a day charge will be incurred. However, if checking out at the regular time of 11am, luggage can be stored to be picked up later in the day.
Our Front Desk is closed between 10:00 PM and 10:00 AM, and staff-assisted check-ins are not available during these hours. Any arrivals after 10:00 PM must use self check-in.
Please be aware that check-in cannot be guaranteed after 10:00 PM, and no refunds will be issued if you are unable to complete the self check-in process. We strongly recommend all guests arrive and complete check-in during regular Front Desk hours.
Self check-in is available for late-night arrivals only if pre-arranged in advance. Guests must complete:
before a self check-in can be issued. Without these steps, we cannot provide access after 10:00 PM.
Thank you for your understanding and cooperation.
For all check-ins without exception, we ask for:
ID verification is a security measure to ensure the safety and legitimacy of your booking. It helps us confirm your identity before check-in to prevent fraud and unauthorized access.
While it’s recommended to complete ID verification before check-in to avoid delays, you can still complete it afterward at the front desk. However, please note that ID verification is a critical part of the check-in process and must be completed before you can access your room. If you encounter any issues, our support team is available to assist you.
Yes, you will still need to present the ID you used for ID verification during check-in, even though the IDV process has been completed.
Yes, the ID verification process is fully secure. We use trusted third-party services (Shufti Pro) that comply with strict security standards to protect your personal data.
If you are unable to successfully complete the ID verification process, you may not be allowed to proceed with check-in. In such cases, we recommend reaching out to our support team for assistance. Ensuring successful ID verification is a crucial part of our check-in process to maintain security and compliance.
If the system fails to recognize your ID, it may be due to unclear or insufficient details. Make sure the document is well-lit and clearly visible when uploading. If the issue persists, please contact our support team for further assistance.
If you are declined by the ID verification process, the decision is based on the results from our trusted third-party provider, Shufti Pro. Discrepancies or issues with the information provided during the verification may prevent the process from being completed successfully.
Please note that we rely on feedback from Shufti Pro to ensure the security and integrity of the check-in process. If you have any concerns or questions about your ID verification, our support team is available to assist you.
For a smoother experience, we recommend contacting us in advance if you have any doubts or concerns regarding the ID verification process.
No, they are not. The pod rooms at Panda Pod Hotel are designed to be inclusive and accommodating to all guests, regardless of gender. Each pod room features gender-neutral pods, ensuring a comfortable and inclusive stay for everyone.
Sorry kids, for now, this hotel is just for adults. Guests must be 18 years old or above to stay at the Panda Pod Hotel.
Each sleeping pod at Panda Pod Hotel has been designed as per the following manufacturer specifications:
Panda Pod Hotel embraces guests requiring service animals. A BC guide/service certificate might be requested for a service animal, in the public areas. For the health and safety of all sleepers, animals aren’t allowed in the sleeping area, including regrettably, service animals.
Guide dog and service dog act [sbc 2015] chapter 17 – tenancy. Section 3. (3)subsection (2) (a)
(ref:http://www.Bclaws.Ca/civix/document/id/complete/statreg/15017#section3)
Relax — everything is prepared for you. When you check in, you will receive one key that provides access to all your personal lockers, including:
All guest lockers are provided free of charge.
For guests who need extra storage, we offer the following options:
Please note that storage space is limited and subject to availability. Feel free to contact us prior to your arrival if you know you will require storage.
Let us know asap by contacting the front desk staff. We will deactivate your key, reprogram the lockers and issue a new key for you. Once reprogrammed, the same key will no longer work for our lockers, even if it is later found. You will be responsible for the replacement fee of $20 Cdn. Refunds will not be given even if the key is found at a later time.
Only indoor slippers are permitted inside all pod areas and hotel interiors to maintain hygiene, cleanliness, and noise control.
We provide complimentary in-house slippers for every guest, and you are welcome to bring your own clean indoor house slippers.
Outdoor shoes, boots, sandals, flip-flops, or any footwear worn outdoors are not allowed beyond the front entrance.
You will be politely asked to return to the entrance and switch into indoor slippers.
If the rule is repeatedly ignored, cleaning fees may apply, and in some cases entry may be refused for hygiene and safety reasons.
Upon checking in, an authorization hold (also known as a deposit) of $80CAD is required. Deposits are released shortly after check-out, if damages have not been incurred.
No, debit cards will no longer be accepted for damage deposits. We're transitioning to a credit card-only policy to ensure a more efficient and secure process.
Credit cards offer a more secure authorization hold for the damage deposit and ensure a quicker transaction process. This change is part of our ongoing efforts to improve guest experience and operational efficiency.
Payment will be charged upon booking confirmation. You can cancel or change your reservation free of charge up to 3 days (72 hours) before your arrival. There will be a link to the cancellation form from your email if you wish to cancel your reservation. See our hotel policies for more information on group bookings.
You are welcome to modify your reservation up to 3 days before your arrival. After that, you will be committed to your booking. Exceptions are offered to our VIP guests.
If your cancellation request is made more than 72 hours before arrival, we can process a refund.
If it is within 72 hours, the reservation is non-refundable, and we kindly ask that you contact your airline for compensation. Panda Pod Hotel is not responsible for trip interruptions, delays, or cancellations caused by air carriers. For assistance with your claim, you may refer to the Government of Canada’s Air Passenger Rights guidelines:
Flight Delays and Cancellations – Know Your Rights:
https://rppa-appr.ca/eng/right/flight-delays-and-cancellations
Thank you for visiting Panda Pod Hotel! We would like to share a quick update about our winter operations.
From December 23 to February 28, we will be moving into a special seasonal schedule. During this period, the hotel will be closed to the general public, but we will continue to welcome guests through approved special arrangements, including:
Airline crew
Returning guests
Corporate partners
If you fall into one of these categories, please feel free to contact us directly for availability and booking details.
Even with this seasonal change, you will still be fully supported. Our Front Desk team will be assisting remotely, and housekeeping services and all hotel facilities will remain available for approved guests.
If you're an airline crew member, a returning guest, or someone who has stayed with us before, we’d be happy to check options for you. Just send us a quick message — we’re here to help.
📧 [email protected]
📞 778-308-4083
We look forward to welcoming you again and wish you a warm and comfortable winter season.
Panda Pod Hotel
