Cute Panda Seating Economy - Flight Cancellation Tips

How to Prepare from Flight Cancellations and Delays

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We’ve all been there: suitcases filled to the brim, boarding passes printed, hearts filled with anticipation for the journey ahead. Then, the dreaded message appears – your flight is delayed or, worse canceled. 

 

The initial disappointment is hard to shake off, but these challenges are quite common ad unexpected, and canbreak your travel experience. This is where preparation makes a world of difference. 

 

In this blog, we answer the questions and provide insightful tips and proactive measures on to prepare ourselves from this potential nightmare. 

What happens when a flight is Cancelled?

 

There are a lot of reasons why a flight gets cancelled; this could be bad weather, technical issues, snowstorm, and crew unavailability. The frustrating part, it is largely unforeseen and beyond our control. 

While it is virtually impossible to predict a cancellation, Staying informed is the best way to prepare from these circumstances; regularly check your flight status using your the airline website or mobile apps. Always have these applications for real0time updates

 

Know Your Travel Rights

 

When flight cancellations and delays happened, it could also mean compensation. Curious to know if you are eligible for compensation?  You’ll need to check the transportation agency like CTA if you’ll get compensated or not. In some cases, passengers are all entitled to flight cancellation compensation depending on the reason.

 

Your rights as a passenger vary greatly based on the airline, your location, and the reason for cancellation to make you eligible for compensation; this could cover meals, accommodation, or even alternative transportation. 

An example policy that you can check is Air Canada’s cancellation policy. 

 

Consider Getting a Travel Insurance

 

Travel insurance often gets overlooked while booking a trip, largely seen as an unnecessary expense if you are travelling on a budget. However, it is needed, especially from unexpected situations like flight cancellations and delays.

Evaluate the benefits of travel insurance to protect yourself financially in case of unexpected situations. Travel insurance can provide coverage for various aspects of your trip, including flight cancellations and delays.

It offers reimbursement for non-refundable expenses such as flights, accommodations, and pre-paid activities if your trip is disrupted. When choosing a policy, ensure that it specifically covers flight cancellations and delays to maximize your protection.

Pro tip: Be sure to read the terms and conditions carefully to ensure it covers flight cancellations and the associated costs.

Essential Carry-on Items for Unexpected Delays

Smart packing is a skill that frequent travelers possess. It is not just about saving space; but also efficiently prioritizing essentials based on various travel scenarios, including cancellations. 

Having a change of clothes, essential toiletries, and necessary medications in your carry-on can be a lifesaver if your checked luggage is out of reach during a flight cancellation. Think of it as your mini survival kit for unexpected travel hiccups.

Stay Connected in Real-Time

Staying updated on your flight status is as easy as checking your smartphone in this day and age. Ensure that your contact information is up-to-date with the airline so you receive timely notifications about any changes. 

Flight tracking apps such as Flightview can keep you up-to-date about potential disruptions, often before the airline officially announces, giving you a head start in making alternative plans, if necessary.

 

Look for Last-Minute Booking that is Affordable

An unexpected overnight stay can be stressful, but it doesn’t have to be a disaster, especially in the winter season when everything is expensive.  

 

Numerous websites such as Booking.com or Airbnb, specialize in last-minute bookings, but they offer expensive options that might be over your budget. Luckily in Panda Pod, we offer affordable options that you rarely see on booking sites. 

 

 

Be flexible with your options but highly recommend hotels near the airport to ensure you go back to the airport at any given time.

 

Why We Care

Flight cancellations can be an unwelcome interruption in our travel plans especially in the winter season, but they don’t have to ruin the journey. 

Preparing ourselves by taking proactive measures, and maintaining a flexible outlook, we can navigate these disruptions with ease. After all, it’s not just the destination that matters, but the journey itself.

So, the next time you find yourself facing this situation, bookmark and remember this guide to help you prepare.  If you want a cheaper hotel to stay, we are always there for you.

 

Flight Compensation FAQs 

 

Does Airlines Reimburse for Cancelled Flights?

In addition to refunds or rebooking, some airlines might offer travel vouchers or extra travel miles as compensation. This will vary based on what options are available in the airlines.

 

Do Airlines Have to Pay for Hotels if Flight is Cancelled?

For cancellations, this is within the airline’s control  (like mechanical issues), most airlines will cover your food and hotel stay, and sometimes an economy seat or first class. If you’re proactive, you might even negotiate for a hotel of your choice.

 

What is Flight Delayed Compensation in Canada?

The compensation amount varies: CAD $400 for 3-6 hour delays, CAD $700 for 6-9 hours, and CAD $1,000 for delays over 9 hours. Remember, this applies only to situations within the airline’s control.

Jonas Belocura By
  • August 12, 2023
  • Travel Guide
  • Comments Off on How to Prepare from Flight Cancellations and Delays

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    (function ppc5LoadWhenReady() { if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", ppc5LoadWhenReady, { once: true }); return; } (function () { "use strict"; const currentScript = document.currentScript; const widgetRoots = Array.prototype.slice.call(document.querySelectorAll("#ppc5-app")); const root = (currentScript && currentScript.closest("#ppc5-app")) || widgetRoots.find(element => element.dataset.initialized !== "true") || null; if (!root || root.dataset.initialized === "true") return; root.dataset.initialized = "true"; /* ================================================================ PUBLIC DEMO CONFIGURATION — EDIT TEMPORARY DISPLAY VALUES HERE. Set DEMO_MODE to false only after Panda Pod's backend is ready. NEVER add credentials, private promo codes, API keys, or webhooks. ================================================================ */ const DEMO_MODE = true; const DEMO_CONFIG = { timezone: "America/Vancouver", sameDayBookingCutoff: "18:00", defaultDailyCrewAllocation: 5, offerEnabled: true, ratePeriods: [ { validFrom: "2026-08-15", validTo: "2026-09-30", currency: "CAD", taxDisplay: "tax included", lowerPodRate: 57, upperPodRate: 55 } ], allocationOverrides: { "2026-08-22": 0, "2026-08-23": 8, "2026-08-24": 5 }, demoCrewBooked: { "2026-08-24": 5 } }; const API = { config: "/api/v1/crew/public-config", availability: "/api/v1/crew/availability", reservations: "/api/v1/crew/reservations" }; const ROOM_TYPES = Object.freeze({ lower: { roomTypeID: "169530", label: "Lower Pod" }, upper: { roomTypeID: "169527", label: "Upper Pod" } }); const WHATSAPP = "https://wa.me/message/BQOHZPK5JFQCP1?src=qr"; let config = null; let currentStep = 1; let availability = null; let reservationComplete = false; let crewIdPreviewUrls = []; let cardAuthorizationOpened = false; const $ = (selector, context = root) => context.querySelector(selector); const $$ = (selector, context = root) => Array.from(context.querySelectorAll(selector)); async function getCrewPublicConfig() { if (DEMO_MODE) return JSON.parse(JSON.stringify(DEMO_CONFIG)); const response = await fetch(API.config, { credentials: "same-origin", headers: { Accept: "application/json" } }); if (!response.ok) throw new Error("Public crew offer is temporarily unavailable."); return response.json(); } function getVancouverTime() { const parts = new Intl.DateTimeFormat("en-CA", { timeZone: (config && config.timezone) || "America/Vancouver", year: "numeric", month: "2-digit", day: "2-digit", hour: "2-digit", minute: "2-digit", second: "2-digit", hourCycle: "h23" }).formatToParts(new Date()); return Object.fromEntries(parts.filter(part => part.type !== "literal").map(part => [part.type, part.value])); } function getVancouverDate() { const time = getVancouverTime(); return `${time.year}-${time.month}-${time.day}`; } function getSameDayCutoffState() { const time = getVancouverTime(); const [cutoffHour, cutoffMinute] = String((config && config.sameDayBookingCutoff) || "18:00").split(":").map(Number); const currentMinutes = Number(time.hour) * 60 + Number(time.minute); return { date: `${time.year}-${time.month}-${time.day}`, closed: currentMinutes >= cutoffHour * 60 + cutoffMinute }; } function addDays(value, count) { const date = new Date(value + "T12:00:00Z"); date.setUTCDate(date.getUTCDate() + count); return date.toISOString().slice(0, 10); } function dateRange(start, end) { const dates = []; const cursor = new Date(start + "T12:00:00Z"); const stop = new Date(end + "T12:00:00Z"); while (cursor < stop) { dates.push(cursor.toISOString().slice(0, 10)); cursor.setUTCDate(cursor.getUTCDate() + 1); } return dates; } function findRatePeriod(start, end) { return config.ratePeriods.find(period => start >= period.validFrom && end <= addDays(period.validTo, 1)) || null; } function formatDate(value) { return new Intl.DateTimeFormat("en-CA", { year: "numeric", month: "short", day: "numeric", timeZone: "UTC" }).format(new Date(value + "T12:00:00Z")); } function formatTime(value) { if (!value) return "—"; const [hours, minutes] = value.split(":").map(Number); return `${hours % 12 || 12}:${String(minutes).padStart(2, "0")} ${hours >= 12 ? "PM" : "AM"}`; } function sanitizePhone(value) { const leadingPlus = String(value).startsWith("+"); const allowed = String(value).replace(/[^0-9+()]/g, "").replace(/\+/g, ""); return `${leadingPlus ? "+" : ""}${allowed}`; } function phoneDigits(value) { const digits = String(value).replace(/\D/g, ""); return digits.length === 11 && digits.startsWith("1") ? digits.slice(1) : digits; } function formatPhone(value) { const digits = phoneDigits(value); return digits.length === 10 ? `(${digits.slice(0, 3)}) ${digits.slice(3, 6)}-${digits.slice(6)}` : String(value); } function updateEtaValue() { const hourSelect = $("#ppc5-eta-hour"); const minuteSelect = $("#ppc5-eta-minute"); const selectedPeriod = $("input[name=etaPeriod]:checked"); const period = selectedPeriod ? selectedPeriod.value : "AM"; const eta = $("#ppc5-eta"); if (!hourSelect.value || !minuteSelect.value) { eta.value = ""; return; } let hour = Number(hourSelect.value) % 12; if (period === "PM") hour += 12; eta.value = `${String(hour).padStart(2, "0")}:${minuteSelect.value}`; hourSelect.removeAttribute("aria-invalid"); minuteSelect.removeAttribute("aria-invalid"); $("#ppc5-eta-error").textContent = ""; } function money(value, currency = "CAD") { return new Intl.NumberFormat("en-CA", { style: "currency", currency, minimumFractionDigits: 0, maximumFractionDigits: 2 }).format(value); } function selectedPod() { const input = $("input[name=podType]:checked"); return input ? { type: input.value, roomTypeID: input.dataset.roomId, label: ROOM_TYPES[input.value].label } : null; } async function checkCrewAvailability({ checkInDate, checkOutDate, roomTypeID }) { if (!DEMO_MODE) { const query = new URLSearchParams({ checkInDate, checkOutDate, roomTypeID }); const response = await fetch(`${API.availability}?${query}`, { credentials: "same-origin", headers: { Accept: "application/json" } }); if (!response.ok) throw new Error("We could not confirm crew availability."); return response.json(); } await new Promise(resolve => window.setTimeout(resolve, 350)); const podType = Object.keys(ROOM_TYPES).find(key => ROOM_TYPES[key].roomTypeID === roomTypeID); const nights = dateRange(checkInDate, checkOutDate).map(date => { const allocation = Object.prototype.hasOwnProperty.call(config.allocationOverrides, date) ? config.allocationOverrides[date] : config.defaultDailyCrewAllocation; const booked = config.demoCrewBooked[date] || (Number(date.slice(-2)) % 3); let rooms = 6 - (Number(date.slice(-2)) % 4); if ((podType === "lower" && date.endsWith("27")) || (podType === "upper" && date.endsWith("28"))) rooms = 0; return { date, crewAllocation: allocation, crewBooked: booked, crewRemaining: Math.max(0, allocation - booked), cloudbedsRoomsAvailable: rooms }; }); return { available: nights.every(night => night.crewAllocation > 0 && night.crewRemaining > 0 && night.cloudbedsRoomsAvailable > 0), selectedRoomTypeID: roomTypeID, selectedPodType: podType, nights }; } async function createCrewReservation(payload) { if (DEMO_MODE) { await new Promise(resolve => window.setTimeout(resolve, 550)); const cost = calculateCosts(); return { success: true, reservationNumber: `PP-DEMO-${Date.now().toString().slice(-6)}`, paymentStatus: "PENDING", amountDue: cost.total, currency: cost.currency }; } const response = await fetch(API.reservations, { method: "POST", credentials: "same-origin", headers: { "Content-Type": "application/json", Accept: "application/json" }, body: JSON.stringify(payload) }); if (!response.ok) throw new Error("The reservation could not be created. No booking was made."); return response.json(); } function setError(element, message) { element.setAttribute("aria-invalid", message ? "true" : "false"); const field = element.closest(".ppc5-field"); const holder = field ? field.querySelector(".ppc5-error") : null; if (holder) holder.textContent = message || ""; } function clearErrors(scope = root) { $$("[aria-invalid='true']", scope).forEach(element => element.removeAttribute("aria-invalid")); $$(".ppc5-error", scope).forEach(element => { element.textContent = ""; }); } function focusFirstInvalid(scope) { const element = $("[aria-invalid='true']", scope) || $$(".ppc5-error", scope).find(item => item.textContent); if (!element) return false; element.scrollIntoView({ behavior: "smooth", block: "center" }); const fieldset = element.closest("fieldset"); const focusTarget = element.matches("input,select,button") ? element : (fieldset ? fieldset.querySelector("input") : null) || element; if (typeof focusTarget.focus === "function") focusTarget.focus({ preventScroll: true }); return true; } function validateStep(step) { const panel = $(`.ppc5-panel[data-step="${step}"]`); clearErrors(panel); if (step === 1) { const checkIn = $("#ppc5-checkin"); const checkOut = $("#ppc5-checkout"); const cutoff = getSameDayCutoffState(); const today = cutoff.date; if (!checkIn.value) setError(checkIn, "Choose a check-in date."); else if (checkIn.value < today) setError(checkIn, "Check-in cannot be in the past."); else if (checkIn.value === today && cutoff.closed) { setError(checkIn, "Same-day booking is closed after 6:00 PM. Please contact us on WhatsApp."); showSameDayClosedMessage(); } if (!checkOut.value) setError(checkOut, "Choose a check-out date."); else if (checkIn.value && checkOut.value <= checkIn.value) setError(checkOut, "Check-out must be after check-in."); if (!selectedPod()) { $("#ppc5-pod-error").textContent = "Choose either a Lower Pod or Upper Pod."; $$("input[name=podType]").forEach(input => input.setAttribute("aria-invalid", "true")); } } else if (step === 2) { $$("input[required],select[required]", panel).filter(element => element.type !== "radio").forEach(element => { if (!element.value.trim()) setError(element, "This field is required."); else if (element.type === "email" && !/^\S+@\S+\.\S+$/.test(element.value)) setError(element, "Enter a valid email address."); else if (element.name === "phone" && (!/^\+?[0-9()]+$/.test(element.value) || phoneDigits(element.value).length !== 10)) setError(element, "Enter a 10-digit phone number using numbers and optional + or parentheses."); }); if (!$("input[name=returningCrew]:checked")) { $("#ppc5-returning-error").textContent = "Please select one option."; $$("input[name=returningCrew]").forEach(input => input.setAttribute("aria-invalid", "true")); } else if ($("input[name=returningCrew]:checked").value === "false" && !$("#ppc5-crew-id-file").files.length) { setError($("#ppc5-crew-id-file"), "Select one or more clear RAIC or crew ID images."); } } else if (step === 3) { updateEtaValue(); if (!$("#ppc5-eta").value) { $("#ppc5-eta-error").textContent = "Choose an arrival hour and 15-minute interval."; if (!$("#ppc5-eta-hour").value) $("#ppc5-eta-hour").setAttribute("aria-invalid", "true"); if (!$("#ppc5-eta-minute").value) $("#ppc5-eta-minute").setAttribute("aria-invalid", "true"); } if (!$("input[name=earlyRequested]:checked")) { $("#ppc5-early-error").textContent = "Please select one early check-in option."; $$("input[name=earlyRequested]").forEach(input => input.setAttribute("aria-invalid", "true")); } if (!$("input[name=lateRequested]:checked")) { $("#ppc5-late-error").textContent = "Please select one late checkout option."; $$("input[name=lateRequested]").forEach(input => input.setAttribute("aria-invalid", "true")); } } else if (step === 4) { if (!cardAuthorizationOpened) { $("#ppc5-card-error").textContent = "Open the secure authorization page and complete both card forms first."; $("#ppc5-card-authorization-link").setAttribute("aria-invalid", "true"); } else if (!$("#ppc5-card-complete").checked) { $("#ppc5-card-error").textContent = "Confirm that you completed both secure credit card forms."; $("#ppc5-card-complete").setAttribute("aria-invalid", "true"); } } else if (step === 5 && !$("input[name=policyAccepted]").checked) { $("#ppc5-policy-error").textContent = "You must accept the crew booking terms and hotel policies."; $("input[name=policyAccepted]").setAttribute("aria-invalid", "true"); } return !focusFirstInvalid(panel); } function showStep(step) { currentStep = step; $$(".ppc5-panel").forEach(panel => { const active = Number(panel.dataset.step) === step; panel.classList.toggle("is-active", active); panel.hidden = !active; }); $$(".ppc5-step-tab").forEach((tab, index) => { const number = index + 1; tab.classList.toggle("is-active", number === step); tab.classList.toggle("is-done", number < step); tab.toggleAttribute("disabled", number > step); tab.removeAttribute("aria-current"); if (number === step) tab.setAttribute("aria-current", "step"); }); $("#ppc5-offer").classList.toggle("ppc5-hidden", step !== 1); if (step === 3) updateRequestCharges(); if (step === 4) prepareCardAuthorization(); if (step === 5) renderReview(); const heading = $(`.ppc5-panel[data-step="${step}"] h2`); heading.setAttribute("tabindex", "-1"); heading.focus(); root.scrollIntoView({ behavior: "smooth", block: "start" }); } function getFormData() { return Object.fromEntries(new FormData($("#ppc5-form")).entries()); } function prepareCardAuthorization() { const authorizationUrl = new URL("https://pandapodhotels.com/crewcc/"); authorizationUrl.searchParams.set("checkInDate", $("#ppc5-checkin").value); authorizationUrl.searchParams.set("source", "crew-booking"); $("#ppc5-card-authorization-link").href = authorizationUrl.toString(); } function calculateCosts() { const data = getFormData(); const pod = selectedPod(); const rate = pod && data.checkInDate && data.checkOutDate ? findRatePeriod(data.checkInDate, data.checkOutDate) : null; if (!rate) return { nightly: 0, nights: 0, stay: 0, early: 0, late: 0, total: 0, currency: "CAD", taxDisplay: "" }; const nightly = pod.type === "lower" ? rate.lowerPodRate : rate.upperPodRate; const nights = dateRange(data.checkInDate, data.checkOutDate).length; const stay = nightly * nights; const early = data.earlyRequested === "full_day" ? nightly : data.earlyRequested === "half_day" ? nightly / 2 : 0; const late = data.lateRequested === "full_day" ? nightly : data.lateRequested === "half_day" ? nightly / 2 : 0; return { nightly, nights, stay, early, late, total: stay + early + late, currency: rate.currency, taxDisplay: rate.taxDisplay }; } function updateRequestCharges() { const cost = calculateCosts(); const data = getFormData(); const early = $("#ppc5-early-charge"); const late = $("#ppc5-late-charge"); early.classList.toggle("ppc5-hidden", !data.earlyRequested || data.earlyRequested === "none"); late.classList.toggle("ppc5-hidden", !data.lateRequested || data.lateRequested === "none"); if (!early.classList.contains("ppc5-hidden")) early.textContent = `Estimated early check-in charge: ${money(cost.early, cost.currency)} CAD`; if (!late.classList.contains("ppc5-hidden")) late.textContent = `Estimated late checkout charge: ${money(cost.late, cost.currency)} CAD`; } function escapeHtml(value) { return String(value).replace(/[&<>'"]/g, character => ({ "&": "&", "<": "<", ">": ">", "'": "'", '"': """ }[character])); } function renderReview() { const data = getFormData(); const pod = selectedPod(); const cost = calculateCosts(); const earlyLabel = data.earlyRequested === "full_day" ? "Before 11:00 AM — full-day rate" : data.earlyRequested === "half_day" ? "After 11:00 AM — half-day rate" : "Not requested"; const lateLabel = data.lateRequested === "full_day" ? "After 3:00 PM — full-day rate" : data.lateRequested === "half_day" ? "By 3:00 PM — half-day rate" : "Not requested"; const rows = [ ["Check-in", formatDate(data.checkInDate)], ["Check-out", formatDate(data.checkOutDate)], ["Number of nights", cost.nights], ["Pod type", pod.label], ["Nightly crew rate", `${money(cost.nightly, cost.currency)} CAD / night (${cost.taxDisplay})`], ["Stay subtotal", `${money(cost.stay, cost.currency)} CAD`], ["Guest", `${data.firstName} ${data.lastName}`], ["Email", data.email], ["Phone", formatPhone(data.phone)], ["Airline / Company", data.airline], ["Crew role", $("select[name=crewRole] option:checked").textContent], ["ETA", formatTime(data.eta)], ["Early check-in", `${earlyLabel} — ${money(cost.early, cost.currency)} CAD`], ["Late checkout", `${lateLabel} — ${money(cost.late, cost.currency)} CAD`], ["Damage deposit authorization", data.cardAuthorizationComplete === "on" ? "Completed by guest" : "Not completed"], ["Estimated total", `${money(cost.total, cost.currency)} CAD (${cost.taxDisplay})`] ]; $("#ppc5-review").innerHTML = rows.map(([key, value]) => `
    ${escapeHtml(key)}${escapeHtml(value)}
    `).join(""); } function resultCard(title, message, success = false) { return `

    ${escapeHtml(title)}

    ${escapeHtml(message)}

    ${success ? "" : `Contact Us on WhatsApp`}`; } function showSameDayClosedMessage() { const box = $("#ppc5-availability-result"); box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Same-Day Booking Closed", "It is after 6:00 PM in Vancouver. Please contact us on WhatsApp, mention that you are a crew member, and ask for Front Desk."); box.focus(); } function availabilityFailure(result) { if (result.nights.some(night => night.crewAllocation === 0)) return ["Crew Offer Unavailable for Selected Date", "Crew self-booking is not available for one or more selected dates. Please contact us on WhatsApp for alternate availability."]; if (result.nights.some(night => night.crewRemaining === 0)) return ["Crew Allocation Reached", "The crew allocation for one or more selected dates has been reached. Please contact us and we will check whether additional pods can be offered."]; return ["Crew Availability Is Not Available", "Crew availability is not available for one or more selected dates. Please contact us and we will check other options."]; } async function runAvailability(advance) { if (!validateStep(1)) return false; const data = getFormData(); const pod = selectedPod(); const box = $("#ppc5-availability-result"); const button = $("#ppc5-check-availability"); availability = null; box.classList.add("ppc5-hidden"); if (!config) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Is Still Loading", "Please wait a moment, then check availability again."); box.focus(); return false; } if (!config.offerEnabled) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Unavailable", "Crew self-booking is currently unavailable. Please contact us on WhatsApp."); box.focus(); return false; } if (!findRatePeriod(data.checkInDate, data.checkOutDate)) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Unavailable for Selected Date", "The crew offer does not cover all selected stay dates. Please contact us for alternate availability."); box.focus(); return false; } button.disabled = true; button.textContent = "Checking…"; try { const result = await checkCrewAvailability({ checkInDate: data.checkInDate, checkOutDate: data.checkOutDate, roomTypeID: pod.roomTypeID }); availability = result; if (result.available) { const minimum = Math.min(...result.nights.map(night => Math.min(night.crewRemaining, night.cloudbedsRoomsAvailable))); box.className = "ppc5-result ppc5-result--success"; box.innerHTML = resultCard("Crew Availability Confirmed", `${pod.label} is available for all ${result.nights.length} night${result.nights.length === 1 ? "" : "s"}. At least ${minimum} crew pod${minimum === 1 ? "" : "s"} remain per selected night.`, true); $("#ppc5-live").textContent = "Crew availability confirmed for every selected night."; if (advance) showStep(2); } else { const [title, message] = availabilityFailure(result); box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard(title, message); box.focus(); } return result.available; } catch (error) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Availability Check Unavailable", "We could not safely confirm availability. No booking was made. Please retry or contact us on WhatsApp."); box.focus(); return false; } finally { button.disabled = false; button.textContent = "Check Availability"; } } function buildPayload() { const data = getFormData(); const pod = selectedPod(); return { checkInDate: data.checkInDate, checkOutDate: data.checkOutDate, roomTypeID: pod.roomTypeID, podType: pod.type, guest: { firstName: data.firstName.trim(), lastName: data.lastName.trim(), email: data.email.trim(), phone: data.phone.trim(), airline: data.airline.trim(), crewRole: data.crewRole, returningCrew: data.returningCrew === "true" }, arrival: { eta: data.eta, earlyCheckInRequested: data.earlyRequested !== "none", earlyCheckInOption: data.earlyRequested, earlyCheckInTime: null, lateCheckOutRequested: data.lateRequested !== "none", lateCheckOutOption: data.lateRequested, lateCheckOutTime: null }, damageDepositAuthorizationConfirmed: data.cardAuthorizationComplete === "on", policyAccepted: true }; } async function submitBooking(event) { event.preventDefault(); if (!validateStep(5)) return; // Recheck immediately before creation in case the guest crossed 6:00 PM during the form. const cutoff = getSameDayCutoffState(); if ($("#ppc5-checkin").value === cutoff.date && cutoff.closed) { showStep(1); setError($("#ppc5-checkin"), "Same-day booking is closed after 6:00 PM. Please contact us on WhatsApp."); showSameDayClosedMessage(); return; } const button = $("#ppc5-create"); const errorBox = $("#ppc5-submit-error"); errorBox.classList.add("ppc5-hidden"); button.disabled = true; button.textContent = "Creating Reservation…"; try { // FAIL CLOSED: first-time crew images require an approved private upload API. // Do not remove this guard until the backend securely stores the image and // returns an opaque upload token that can be linked to the reservation. const returningCrewSelection = $("input[name=returningCrew]:checked"); if (!DEMO_MODE && returningCrewSelection && returningCrewSelection.value === "false") { throw new Error("Secure RAIC/Crew ID image storage is not connected. No image or reservation was sent."); } if (!(await runAvailability(false))) throw new Error("Availability changed. Please return to Step 1 and review the message."); const payload = buildPayload(); const response = await createCrewReservation(payload); if (!response || !response.success || !response.reservationNumber) throw new Error("The reservation could not be created."); const pod = selectedPod(); const rows = [ ["Reservation number", response.reservationNumber], ["Check-in", formatDate(payload.checkInDate)], ["Check-out", formatDate(payload.checkOutDate)], ["Pod type", pod.label], ["Amount due", response.amountDue != null ? `${money(response.amountDue, response.currency || "CAD")} CAD` : "Provided by Panda Pod payment request"], ["Payment status", response.paymentStatus || "PENDING"] ]; $("#ppc5-success-summary").innerHTML = rows.map(([key, value]) => `
    ${escapeHtml(key)}${escapeHtml(value)}
    `).join(""); reservationComplete = true; $("#ppc5-booking-ui").hidden = true; $("#ppc5-booking-ui").classList.add("ppc5-hidden"); $("#ppc5-success").hidden = false; $("#ppc5-success").classList.remove("ppc5-hidden"); $("#ppc5-success").focus(); root.scrollIntoView({ behavior: "smooth", block: "start" }); } catch (error) { showStep(5); errorBox.innerHTML = resultCard("Reservation Not Created", error.message || "We could not safely create the reservation. Please retry or contact us on WhatsApp."); errorBox.classList.remove("ppc5-hidden"); errorBox.focus(); } finally { button.disabled = false; button.textContent = "Create Reservation"; } } function invalidateAvailability() { availability = null; cardAuthorizationOpened = false; $("#ppc5-card-complete").checked = false; $("#ppc5-availability-result").classList.add("ppc5-hidden"); } function clearCrewIdSelection() { const input = $("#ppc5-crew-id-file"); input.value = ""; input.removeAttribute("aria-invalid"); $("#ppc5-upload-error").textContent = ""; $("#ppc5-upload-status").classList.add("ppc5-hidden"); crewIdPreviewUrls.forEach(url => URL.revokeObjectURL(url)); crewIdPreviewUrls = []; $("#ppc5-upload-previews").innerHTML = ""; } function handleCrewIdSelection(event) { const input = event.currentTarget; const files = Array.from(input.files || []); clearErrors($("#ppc5-crew-id-upload")); if (!files.length) { clearCrewIdSelection(); return; } const allowedTypes = ["image/jpeg", "image/png", "image/webp", "image/heic", "image/heif", ""]; const invalidType = files.find(file => !allowedTypes.includes(file.type) || !/\.(jpe?g|png|webp|heic|heif)$/i.test(file.name)); if (invalidType) { clearCrewIdSelection(); setError(input, `${invalidType.name} is not a supported JPG, PNG, WEBP, HEIC, or HEIF image.`); return; } const oversized = files.find(file => file.size > 10 * 1024 * 1024); if (oversized) { clearCrewIdSelection(); setError(input, `${oversized.name} must be 10 MB or smaller.`); return; } crewIdPreviewUrls.forEach(url => URL.revokeObjectURL(url)); crewIdPreviewUrls = []; const previews = $("#ppc5-upload-previews"); previews.innerHTML = ""; files.forEach(file => { const url = URL.createObjectURL(file); crewIdPreviewUrls.push(url); const item = document.createElement("div"); item.className = "ppc5-upload-preview-item"; const image = document.createElement("img"); image.className = "ppc5-upload-preview"; image.src = url; image.alt = "Selected crew ID preview"; const details = document.createElement("div"); details.className = "ppc5-upload-file"; const name = document.createElement("strong"); name.textContent = file.name; const size = document.createElement("small"); size.textContent = `${(file.size / 1024 / 1024).toFixed(1)} MB · selected locally`; details.append(name, size); item.append(image, details); previews.appendChild(item); }); $("#ppc5-upload-status").classList.remove("ppc5-hidden"); $("#ppc5-live").textContent = `${files.length} crew ID image${files.length === 1 ? "" : "s"} selected.`; } function wireEvents() { $("#ppc5-check-availability").addEventListener("click", () => runAvailability(true)); $("#ppc5-form").addEventListener("submit", submitBooking); $("#ppc5-phone").addEventListener("input", event => { event.target.value = sanitizePhone(event.target.value); }); $$('[data-date-field]').forEach(field => field.addEventListener("click", event => { const input = $("input[type=date]", field); if (event.target === input) { const editableTextWidth = Math.min(160, Math.max(110, input.clientWidth * .45)); if (event.offsetX <= editableTextWidth) return; event.preventDefault(); try { if (typeof input.showPicker === "function") input.showPicker(); else input.focus(); } catch (error) { input.focus(); } return; } event.preventDefault(); try { if (typeof input.showPicker === "function") input.showPicker(); else { input.focus(); input.click(); } } catch (error) { input.focus(); } })); $$("[data-next]").forEach(button => button.addEventListener("click", () => { if (validateStep(currentStep)) showStep(Number(button.dataset.next)); })); $$("[data-back]").forEach(button => button.addEventListener("click", () => showStep(Number(button.dataset.back)))); $$("[data-go-step]").forEach(button => button.addEventListener("click", () => { if (!button.disabled) showStep(Number(button.dataset.goStep)); })); $$("input[name=returningCrew]").forEach(input => input.addEventListener("change", () => { const firstTime = input.value === "false"; $("#ppc5-first-time-note").classList.toggle("ppc5-hidden", !firstTime); $("#ppc5-crew-id-upload").classList.toggle("ppc5-hidden", !firstTime); $("#ppc5-crew-id-file").toggleAttribute("required", firstTime); if (!firstTime) clearCrewIdSelection(); })); $("#ppc5-crew-id-file").addEventListener("change", handleCrewIdSelection); $("#ppc5-upload-remove").addEventListener("click", clearCrewIdSelection); $("#ppc5-card-authorization-link").addEventListener("click", () => { cardAuthorizationOpened = true; $("#ppc5-card-authorization-link").removeAttribute("aria-invalid"); $("#ppc5-card-error").textContent = ""; $("#ppc5-live").textContent = "Secure card authorization opened in a new tab. Complete both forms, then return here."; }); $("#ppc5-card-complete").addEventListener("change", () => { if ($("#ppc5-card-complete").checked) { $("#ppc5-card-complete").removeAttribute("aria-invalid"); $("#ppc5-card-error").textContent = ""; } }); $("#ppc5-eta-hour").addEventListener("change", updateEtaValue); $("#ppc5-eta-minute").addEventListener("change", updateEtaValue); $$("input[name=etaPeriod]").forEach(input => input.addEventListener("change", updateEtaValue)); $$("input[name=earlyRequested],input[name=lateRequested]").forEach(input => input.addEventListener("change", updateRequestCharges)); $$("input[name=podType],#ppc5-checkin,#ppc5-checkout").forEach(input => input.addEventListener("change", invalidateAvailability)); $("#ppc5-new-booking").addEventListener("click", () => window.location.reload()); } async function init() { wireEvents(); try { config = await getCrewPublicConfig(); const period = config.ratePeriods[0]; if (period) { $("#ppc5-rate-validity").textContent = `Valid ${formatDate(period.validFrom)} – ${formatDate(period.validTo)}`; $("#ppc5-lower-rate").textContent = money(period.lowerPodRate, period.currency); $("#ppc5-upper-rate").textContent = money(period.upperPodRate, period.currency); $("#ppc5-lower-option-rate").textContent = `${money(period.lowerPodRate, period.currency)} CAD / night`; $("#ppc5-upper-option-rate").textContent = `${money(period.upperPodRate, period.currency)} CAD / night`; $("#ppc5-tax-display").textContent = `Displayed rates: ${period.taxDisplay}. Rates are subject to availability.`; } const today = getVancouverDate(); $("#ppc5-checkin").min = today; $("#ppc5-checkout").min = addDays(today, 1); } catch (error) { $("#ppc5-offer").innerHTML = `

    Crew booking is temporarily unavailable

    Please retry or contact us on WhatsApp, mention that you are a crew member, and ask for Front Desk.

    `; $("#ppc5-form").hidden = true; } } init(); }()); }());
    Panda Pod Hotel
    Concierge Panda
    Panda Pod Hotel Assistant