Your First-Class Guide: Navigating the Etiquette of Luxury Air Travel

Embarking on your first journey in the lavish realms of first and business class can be an exhilarating experience. With their promise of indulgence, relaxation, and superior service, these premium cabins offer more than just a travel service; they are an experience in themselves. However, stepping into this world of luxury comes with its unspoken rules. To help you navigate your first journey with ease and ensure you’re not accidentally stepping on any seasoned traveler’s toes, here are some essential etiquette tips, courtesy of travel expert Gilbert Ott.

Understand the Distinction

Firstly, it’s essential to grasp the core purposes of first and business class. Ott explains that first class is the epitome of indulgence, designed for those looking to relish in the lavishness of air travel. Conversely, business class focuses on providing a comfortable environment conducive to working or sleeping. Recognizing this distinction can help you set the right expectations for your journey.

The Question of Compliments

When you’re treated to welcome gifts, multi-course meals, and an array of beverages, it might be tempting to ask, “Is this free?” However, in the realms of premium travel, such a question might stand out as naive. Ott advises that it’s best to remember that all these offerings are included in your ticket – so feel free to enjoy them to your heart’s content. This understanding is part of blending in seamlessly with the regulars of these exclusive travel classes.

Personalized Experiences vs. Efficiency

In first class, expect a level of personalization that might surprise you. You might be greeted by name and receive attention that makes your flight nothing short of spectacular. However, in business class, while the service remains top-notch, the experience is tailored towards efficiency over customization. Here, the focus is on ensuring all passengers enjoy a comfortable journey, with a comfortable seat to either catch up on some much-needed rest or churn through work emails.

Privacy Matters

A notable feature in some first and business class cabins is the addition of doors, offering passengers an added layer of privacy. If you find yourself needing to retrieve an item from the overhead bins, be mindful not to encroach on the privacy of fellow travelers, especially those in doored seats. These doors are there for a reason, and hovering awkwardly over someone’s private space can be uncomfortable and intrusive.

Respect Shared Spaces

Speaking of space, premium cabins often come with the luxury of less cramped overhead bin space. While it might be tempting to use this as an opportunity to bring along extra luggage, Ott recommends sticking to the space above your seat to avoid inconveniencing others. This simple act of consideration ensures that everyone enjoys their premium experience to the fullest.

Airport Lounge Manners and TSA Precheck Etiquette

Your premium experience starts even before you board the plane, thanks to airport lounges and TSA PreCheck. While enjoying the tranquility of an airport lounge, maintain a level of courtesy that aligns with the calm and relaxed atmosphere. Similarly, when breezing through TSA PreCheck, remember that the same principles of respect and consideration apply.

Upgrading to first or business class is more than just a step up from economy – it’s an entry into a world where the journey is as enjoyable as the destination itself. By understanding and adhering to the etiquette that comes with these premium experiences, you ensure not only a smoother journey for yourself but also for those around you. So, recline your seat, enjoy the gourmet meal in front of you, and toast to your first of many luxurious flights – you’ve earned it!

(function ppc5LoadWhenReady() { if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", ppc5LoadWhenReady, { once: true }); return; } (function () { "use strict"; const currentScript = document.currentScript; const widgetRoots = Array.prototype.slice.call(document.querySelectorAll("#ppc5-app")); const root = (currentScript && currentScript.closest("#ppc5-app")) || widgetRoots.find(element => element.dataset.initialized !== "true") || null; if (!root || root.dataset.initialized === "true") return; root.dataset.initialized = "true"; /* ================================================================ PUBLIC DEMO CONFIGURATION — EDIT TEMPORARY DISPLAY VALUES HERE. Set DEMO_MODE to false only after Panda Pod's backend is ready. NEVER add credentials, private promo codes, API keys, or webhooks. ================================================================ */ const DEMO_MODE = true; const DEMO_CONFIG = { timezone: "America/Vancouver", sameDayBookingCutoff: "18:00", defaultDailyCrewAllocation: 5, offerEnabled: true, ratePeriods: [ { validFrom: "2026-08-15", validTo: "2026-09-30", currency: "CAD", taxDisplay: "tax included", lowerPodRate: 57, upperPodRate: 55 } ], allocationOverrides: { "2026-08-22": 0, "2026-08-23": 8, "2026-08-24": 5 }, demoCrewBooked: { "2026-08-24": 5 } }; const API = { config: "/api/v1/crew/public-config", availability: "/api/v1/crew/availability", reservations: "/api/v1/crew/reservations" }; const ROOM_TYPES = Object.freeze({ lower: { roomTypeID: "169530", label: "Lower Pod" }, upper: { roomTypeID: "169527", label: "Upper Pod" } }); const WHATSAPP = "https://wa.me/message/BQOHZPK5JFQCP1?src=qr"; let config = null; let currentStep = 1; let availability = null; let reservationComplete = false; let crewIdPreviewUrls = []; let cardAuthorizationOpened = false; const $ = (selector, context = root) => context.querySelector(selector); const $$ = (selector, context = root) => Array.from(context.querySelectorAll(selector)); async function getCrewPublicConfig() { if (DEMO_MODE) return JSON.parse(JSON.stringify(DEMO_CONFIG)); const response = await fetch(API.config, { credentials: "same-origin", headers: { Accept: "application/json" } }); if (!response.ok) throw new Error("Public crew offer is temporarily unavailable."); return response.json(); } function getVancouverTime() { const parts = new Intl.DateTimeFormat("en-CA", { timeZone: (config && config.timezone) || "America/Vancouver", year: "numeric", month: "2-digit", day: "2-digit", hour: "2-digit", minute: "2-digit", second: "2-digit", hourCycle: "h23" }).formatToParts(new Date()); return Object.fromEntries(parts.filter(part => part.type !== "literal").map(part => [part.type, part.value])); } function getVancouverDate() { const time = getVancouverTime(); return `${time.year}-${time.month}-${time.day}`; } function getSameDayCutoffState() { const time = getVancouverTime(); const [cutoffHour, cutoffMinute] = String((config && config.sameDayBookingCutoff) || "18:00").split(":").map(Number); const currentMinutes = Number(time.hour) * 60 + Number(time.minute); return { date: `${time.year}-${time.month}-${time.day}`, closed: currentMinutes >= cutoffHour * 60 + cutoffMinute }; } function addDays(value, count) { const date = new Date(value + "T12:00:00Z"); date.setUTCDate(date.getUTCDate() + count); return date.toISOString().slice(0, 10); } function dateRange(start, end) { const dates = []; const cursor = new Date(start + "T12:00:00Z"); const stop = new Date(end + "T12:00:00Z"); while (cursor < stop) { dates.push(cursor.toISOString().slice(0, 10)); cursor.setUTCDate(cursor.getUTCDate() + 1); } return dates; } function findRatePeriod(start, end) { return config.ratePeriods.find(period => start >= period.validFrom && end <= addDays(period.validTo, 1)) || null; } function formatDate(value) { return new Intl.DateTimeFormat("en-CA", { year: "numeric", month: "short", day: "numeric", timeZone: "UTC" }).format(new Date(value + "T12:00:00Z")); } function formatTime(value) { if (!value) return "—"; const [hours, minutes] = value.split(":").map(Number); return `${hours % 12 || 12}:${String(minutes).padStart(2, "0")} ${hours >= 12 ? "PM" : "AM"}`; } function sanitizePhone(value) { const leadingPlus = String(value).startsWith("+"); const allowed = String(value).replace(/[^0-9+()]/g, "").replace(/\+/g, ""); return `${leadingPlus ? "+" : ""}${allowed}`; } function phoneDigits(value) { const digits = String(value).replace(/\D/g, ""); return digits.length === 11 && digits.startsWith("1") ? digits.slice(1) : digits; } function formatPhone(value) { const digits = phoneDigits(value); return digits.length === 10 ? `(${digits.slice(0, 3)}) ${digits.slice(3, 6)}-${digits.slice(6)}` : String(value); } function updateEtaValue() { const hourSelect = $("#ppc5-eta-hour"); const minuteSelect = $("#ppc5-eta-minute"); const selectedPeriod = $("input[name=etaPeriod]:checked"); const period = selectedPeriod ? selectedPeriod.value : "AM"; const eta = $("#ppc5-eta"); if (!hourSelect.value || !minuteSelect.value) { eta.value = ""; return; } let hour = Number(hourSelect.value) % 12; if (period === "PM") hour += 12; eta.value = `${String(hour).padStart(2, "0")}:${minuteSelect.value}`; hourSelect.removeAttribute("aria-invalid"); minuteSelect.removeAttribute("aria-invalid"); $("#ppc5-eta-error").textContent = ""; } function money(value, currency = "CAD") { return new Intl.NumberFormat("en-CA", { style: "currency", currency, minimumFractionDigits: 0, maximumFractionDigits: 2 }).format(value); } function selectedPod() { const input = $("input[name=podType]:checked"); return input ? { type: input.value, roomTypeID: input.dataset.roomId, label: ROOM_TYPES[input.value].label } : null; } async function checkCrewAvailability({ checkInDate, checkOutDate, roomTypeID }) { if (!DEMO_MODE) { const query = new URLSearchParams({ checkInDate, checkOutDate, roomTypeID }); const response = await fetch(`${API.availability}?${query}`, { credentials: "same-origin", headers: { Accept: "application/json" } }); if (!response.ok) throw new Error("We could not confirm crew availability."); return response.json(); } await new Promise(resolve => window.setTimeout(resolve, 350)); const podType = Object.keys(ROOM_TYPES).find(key => ROOM_TYPES[key].roomTypeID === roomTypeID); const nights = dateRange(checkInDate, checkOutDate).map(date => { const allocation = Object.prototype.hasOwnProperty.call(config.allocationOverrides, date) ? config.allocationOverrides[date] : config.defaultDailyCrewAllocation; const booked = config.demoCrewBooked[date] || (Number(date.slice(-2)) % 3); let rooms = 6 - (Number(date.slice(-2)) % 4); if ((podType === "lower" && date.endsWith("27")) || (podType === "upper" && date.endsWith("28"))) rooms = 0; return { date, crewAllocation: allocation, crewBooked: booked, crewRemaining: Math.max(0, allocation - booked), cloudbedsRoomsAvailable: rooms }; }); return { available: nights.every(night => night.crewAllocation > 0 && night.crewRemaining > 0 && night.cloudbedsRoomsAvailable > 0), selectedRoomTypeID: roomTypeID, selectedPodType: podType, nights }; } async function createCrewReservation(payload) { if (DEMO_MODE) { await new Promise(resolve => window.setTimeout(resolve, 550)); const cost = calculateCosts(); return { success: true, reservationNumber: `PP-DEMO-${Date.now().toString().slice(-6)}`, paymentStatus: "PENDING", amountDue: cost.total, currency: cost.currency }; } const response = await fetch(API.reservations, { method: "POST", credentials: "same-origin", headers: { "Content-Type": "application/json", Accept: "application/json" }, body: JSON.stringify(payload) }); if (!response.ok) throw new Error("The reservation could not be created. No booking was made."); return response.json(); } function setError(element, message) { element.setAttribute("aria-invalid", message ? "true" : "false"); const field = element.closest(".ppc5-field"); const holder = field ? field.querySelector(".ppc5-error") : null; if (holder) holder.textContent = message || ""; } function clearErrors(scope = root) { $$("[aria-invalid='true']", scope).forEach(element => element.removeAttribute("aria-invalid")); $$(".ppc5-error", scope).forEach(element => { element.textContent = ""; }); } function focusFirstInvalid(scope) { const element = $("[aria-invalid='true']", scope) || $$(".ppc5-error", scope).find(item => item.textContent); if (!element) return false; element.scrollIntoView({ behavior: "smooth", block: "center" }); const fieldset = element.closest("fieldset"); const focusTarget = element.matches("input,select,button") ? element : (fieldset ? fieldset.querySelector("input") : null) || element; if (typeof focusTarget.focus === "function") focusTarget.focus({ preventScroll: true }); return true; } function validateStep(step) { const panel = $(`.ppc5-panel[data-step="${step}"]`); clearErrors(panel); if (step === 1) { const checkIn = $("#ppc5-checkin"); const checkOut = $("#ppc5-checkout"); const cutoff = getSameDayCutoffState(); const today = cutoff.date; if (!checkIn.value) setError(checkIn, "Choose a check-in date."); else if (checkIn.value < today) setError(checkIn, "Check-in cannot be in the past."); else if (checkIn.value === today && cutoff.closed) { setError(checkIn, "Same-day booking is closed after 6:00 PM. Please contact us on WhatsApp."); showSameDayClosedMessage(); } if (!checkOut.value) setError(checkOut, "Choose a check-out date."); else if (checkIn.value && checkOut.value <= checkIn.value) setError(checkOut, "Check-out must be after check-in."); if (!selectedPod()) { $("#ppc5-pod-error").textContent = "Choose either a Lower Pod or Upper Pod."; $$("input[name=podType]").forEach(input => input.setAttribute("aria-invalid", "true")); } } else if (step === 2) { $$("input[required],select[required]", panel).filter(element => element.type !== "radio").forEach(element => { if (!element.value.trim()) setError(element, "This field is required."); else if (element.type === "email" && !/^\S+@\S+\.\S+$/.test(element.value)) setError(element, "Enter a valid email address."); else if (element.name === "phone" && (!/^\+?[0-9()]+$/.test(element.value) || phoneDigits(element.value).length !== 10)) setError(element, "Enter a 10-digit phone number using numbers and optional + or parentheses."); }); if (!$("input[name=returningCrew]:checked")) { $("#ppc5-returning-error").textContent = "Please select one option."; $$("input[name=returningCrew]").forEach(input => input.setAttribute("aria-invalid", "true")); } else if ($("input[name=returningCrew]:checked").value === "false" && !$("#ppc5-crew-id-file").files.length) { setError($("#ppc5-crew-id-file"), "Select one or more clear RAIC or crew ID images."); } } else if (step === 3) { updateEtaValue(); if (!$("#ppc5-eta").value) { $("#ppc5-eta-error").textContent = "Choose an arrival hour and 15-minute interval."; if (!$("#ppc5-eta-hour").value) $("#ppc5-eta-hour").setAttribute("aria-invalid", "true"); if (!$("#ppc5-eta-minute").value) $("#ppc5-eta-minute").setAttribute("aria-invalid", "true"); } if (!$("input[name=earlyRequested]:checked")) { $("#ppc5-early-error").textContent = "Please select one early check-in option."; $$("input[name=earlyRequested]").forEach(input => input.setAttribute("aria-invalid", "true")); } if (!$("input[name=lateRequested]:checked")) { $("#ppc5-late-error").textContent = "Please select one late checkout option."; $$("input[name=lateRequested]").forEach(input => input.setAttribute("aria-invalid", "true")); } } else if (step === 4) { if (!cardAuthorizationOpened) { $("#ppc5-card-error").textContent = "Open the secure authorization page and complete both card forms first."; $("#ppc5-card-authorization-link").setAttribute("aria-invalid", "true"); } else if (!$("#ppc5-card-complete").checked) { $("#ppc5-card-error").textContent = "Confirm that you completed both secure credit card forms."; $("#ppc5-card-complete").setAttribute("aria-invalid", "true"); } } else if (step === 5 && !$("input[name=policyAccepted]").checked) { $("#ppc5-policy-error").textContent = "You must accept the crew booking terms and hotel policies."; $("input[name=policyAccepted]").setAttribute("aria-invalid", "true"); } return !focusFirstInvalid(panel); } function showStep(step) { currentStep = step; $$(".ppc5-panel").forEach(panel => { const active = Number(panel.dataset.step) === step; panel.classList.toggle("is-active", active); panel.hidden = !active; }); $$(".ppc5-step-tab").forEach((tab, index) => { const number = index + 1; tab.classList.toggle("is-active", number === step); tab.classList.toggle("is-done", number < step); tab.toggleAttribute("disabled", number > step); tab.removeAttribute("aria-current"); if (number === step) tab.setAttribute("aria-current", "step"); }); $("#ppc5-offer").classList.toggle("ppc5-hidden", step !== 1); if (step === 3) updateRequestCharges(); if (step === 4) prepareCardAuthorization(); if (step === 5) renderReview(); const heading = $(`.ppc5-panel[data-step="${step}"] h2`); heading.setAttribute("tabindex", "-1"); heading.focus(); root.scrollIntoView({ behavior: "smooth", block: "start" }); } function getFormData() { return Object.fromEntries(new FormData($("#ppc5-form")).entries()); } function prepareCardAuthorization() { const authorizationUrl = new URL("https://pandapodhotels.com/crewcc/"); authorizationUrl.searchParams.set("checkInDate", $("#ppc5-checkin").value); authorizationUrl.searchParams.set("source", "crew-booking"); $("#ppc5-card-authorization-link").href = authorizationUrl.toString(); } function calculateCosts() { const data = getFormData(); const pod = selectedPod(); const rate = pod && data.checkInDate && data.checkOutDate ? findRatePeriod(data.checkInDate, data.checkOutDate) : null; if (!rate) return { nightly: 0, nights: 0, stay: 0, early: 0, late: 0, total: 0, currency: "CAD", taxDisplay: "" }; const nightly = pod.type === "lower" ? rate.lowerPodRate : rate.upperPodRate; const nights = dateRange(data.checkInDate, data.checkOutDate).length; const stay = nightly * nights; const early = data.earlyRequested === "full_day" ? nightly : data.earlyRequested === "half_day" ? nightly / 2 : 0; const late = data.lateRequested === "full_day" ? nightly : data.lateRequested === "half_day" ? nightly / 2 : 0; return { nightly, nights, stay, early, late, total: stay + early + late, currency: rate.currency, taxDisplay: rate.taxDisplay }; } function updateRequestCharges() { const cost = calculateCosts(); const data = getFormData(); const early = $("#ppc5-early-charge"); const late = $("#ppc5-late-charge"); early.classList.toggle("ppc5-hidden", !data.earlyRequested || data.earlyRequested === "none"); late.classList.toggle("ppc5-hidden", !data.lateRequested || data.lateRequested === "none"); if (!early.classList.contains("ppc5-hidden")) early.textContent = `Estimated early check-in charge: ${money(cost.early, cost.currency)} CAD`; if (!late.classList.contains("ppc5-hidden")) late.textContent = `Estimated late checkout charge: ${money(cost.late, cost.currency)} CAD`; } function escapeHtml(value) { return String(value).replace(/[&<>'"]/g, character => ({ "&": "&", "<": "<", ">": ">", "'": "'", '"': """ }[character])); } function renderReview() { const data = getFormData(); const pod = selectedPod(); const cost = calculateCosts(); const earlyLabel = data.earlyRequested === "full_day" ? "Before 11:00 AM — full-day rate" : data.earlyRequested === "half_day" ? "After 11:00 AM — half-day rate" : "Not requested"; const lateLabel = data.lateRequested === "full_day" ? "After 3:00 PM — full-day rate" : data.lateRequested === "half_day" ? "By 3:00 PM — half-day rate" : "Not requested"; const rows = [ ["Check-in", formatDate(data.checkInDate)], ["Check-out", formatDate(data.checkOutDate)], ["Number of nights", cost.nights], ["Pod type", pod.label], ["Nightly crew rate", `${money(cost.nightly, cost.currency)} CAD / night (${cost.taxDisplay})`], ["Stay subtotal", `${money(cost.stay, cost.currency)} CAD`], ["Guest", `${data.firstName} ${data.lastName}`], ["Email", data.email], ["Phone", formatPhone(data.phone)], ["Airline / Company", data.airline], ["Crew role", $("select[name=crewRole] option:checked").textContent], ["ETA", formatTime(data.eta)], ["Early check-in", `${earlyLabel} — ${money(cost.early, cost.currency)} CAD`], ["Late checkout", `${lateLabel} — ${money(cost.late, cost.currency)} CAD`], ["Damage deposit authorization", data.cardAuthorizationComplete === "on" ? "Completed by guest" : "Not completed"], ["Estimated total", `${money(cost.total, cost.currency)} CAD (${cost.taxDisplay})`] ]; $("#ppc5-review").innerHTML = rows.map(([key, value]) => `
${escapeHtml(key)}${escapeHtml(value)}
`).join(""); } function resultCard(title, message, success = false) { return `

${escapeHtml(title)}

${escapeHtml(message)}

${success ? "" : `Contact Us on WhatsApp`}`; } function showSameDayClosedMessage() { const box = $("#ppc5-availability-result"); box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Same-Day Booking Closed", "It is after 6:00 PM in Vancouver. Please contact us on WhatsApp, mention that you are a crew member, and ask for Front Desk."); box.focus(); } function availabilityFailure(result) { if (result.nights.some(night => night.crewAllocation === 0)) return ["Crew Offer Unavailable for Selected Date", "Crew self-booking is not available for one or more selected dates. Please contact us on WhatsApp for alternate availability."]; if (result.nights.some(night => night.crewRemaining === 0)) return ["Crew Allocation Reached", "The crew allocation for one or more selected dates has been reached. Please contact us and we will check whether additional pods can be offered."]; return ["Crew Availability Is Not Available", "Crew availability is not available for one or more selected dates. Please contact us and we will check other options."]; } async function runAvailability(advance) { if (!validateStep(1)) return false; const data = getFormData(); const pod = selectedPod(); const box = $("#ppc5-availability-result"); const button = $("#ppc5-check-availability"); availability = null; box.classList.add("ppc5-hidden"); if (!config) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Is Still Loading", "Please wait a moment, then check availability again."); box.focus(); return false; } if (!config.offerEnabled) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Unavailable", "Crew self-booking is currently unavailable. Please contact us on WhatsApp."); box.focus(); return false; } if (!findRatePeriod(data.checkInDate, data.checkOutDate)) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Unavailable for Selected Date", "The crew offer does not cover all selected stay dates. Please contact us for alternate availability."); box.focus(); return false; } button.disabled = true; button.textContent = "Checking…"; try { const result = await checkCrewAvailability({ checkInDate: data.checkInDate, checkOutDate: data.checkOutDate, roomTypeID: pod.roomTypeID }); availability = result; if (result.available) { const minimum = Math.min(...result.nights.map(night => Math.min(night.crewRemaining, night.cloudbedsRoomsAvailable))); box.className = "ppc5-result ppc5-result--success"; box.innerHTML = resultCard("Crew Availability Confirmed", `${pod.label} is available for all ${result.nights.length} night${result.nights.length === 1 ? "" : "s"}. At least ${minimum} crew pod${minimum === 1 ? "" : "s"} remain per selected night.`, true); $("#ppc5-live").textContent = "Crew availability confirmed for every selected night."; if (advance) showStep(2); } else { const [title, message] = availabilityFailure(result); box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard(title, message); box.focus(); } return result.available; } catch (error) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Availability Check Unavailable", "We could not safely confirm availability. No booking was made. Please retry or contact us on WhatsApp."); box.focus(); return false; } finally { button.disabled = false; button.textContent = "Check Availability"; } } function buildPayload() { const data = getFormData(); const pod = selectedPod(); return { checkInDate: data.checkInDate, checkOutDate: data.checkOutDate, roomTypeID: pod.roomTypeID, podType: pod.type, guest: { firstName: data.firstName.trim(), lastName: data.lastName.trim(), email: data.email.trim(), phone: data.phone.trim(), airline: data.airline.trim(), crewRole: data.crewRole, returningCrew: data.returningCrew === "true" }, arrival: { eta: data.eta, earlyCheckInRequested: data.earlyRequested !== "none", earlyCheckInOption: data.earlyRequested, earlyCheckInTime: null, lateCheckOutRequested: data.lateRequested !== "none", lateCheckOutOption: data.lateRequested, lateCheckOutTime: null }, damageDepositAuthorizationConfirmed: data.cardAuthorizationComplete === "on", policyAccepted: true }; } async function submitBooking(event) { event.preventDefault(); if (!validateStep(5)) return; // Recheck immediately before creation in case the guest crossed 6:00 PM during the form. const cutoff = getSameDayCutoffState(); if ($("#ppc5-checkin").value === cutoff.date && cutoff.closed) { showStep(1); setError($("#ppc5-checkin"), "Same-day booking is closed after 6:00 PM. Please contact us on WhatsApp."); showSameDayClosedMessage(); return; } const button = $("#ppc5-create"); const errorBox = $("#ppc5-submit-error"); errorBox.classList.add("ppc5-hidden"); button.disabled = true; button.textContent = "Creating Reservation…"; try { // FAIL CLOSED: first-time crew images require an approved private upload API. // Do not remove this guard until the backend securely stores the image and // returns an opaque upload token that can be linked to the reservation. const returningCrewSelection = $("input[name=returningCrew]:checked"); if (!DEMO_MODE && returningCrewSelection && returningCrewSelection.value === "false") { throw new Error("Secure RAIC/Crew ID image storage is not connected. No image or reservation was sent."); } if (!(await runAvailability(false))) throw new Error("Availability changed. Please return to Step 1 and review the message."); const payload = buildPayload(); const response = await createCrewReservation(payload); if (!response || !response.success || !response.reservationNumber) throw new Error("The reservation could not be created."); const pod = selectedPod(); const rows = [ ["Reservation number", response.reservationNumber], ["Check-in", formatDate(payload.checkInDate)], ["Check-out", formatDate(payload.checkOutDate)], ["Pod type", pod.label], ["Amount due", response.amountDue != null ? `${money(response.amountDue, response.currency || "CAD")} CAD` : "Provided by Panda Pod payment request"], ["Payment status", response.paymentStatus || "PENDING"] ]; $("#ppc5-success-summary").innerHTML = rows.map(([key, value]) => `
${escapeHtml(key)}${escapeHtml(value)}
`).join(""); reservationComplete = true; $("#ppc5-booking-ui").hidden = true; $("#ppc5-booking-ui").classList.add("ppc5-hidden"); $("#ppc5-success").hidden = false; $("#ppc5-success").classList.remove("ppc5-hidden"); $("#ppc5-success").focus(); root.scrollIntoView({ behavior: "smooth", block: "start" }); } catch (error) { showStep(5); errorBox.innerHTML = resultCard("Reservation Not Created", error.message || "We could not safely create the reservation. Please retry or contact us on WhatsApp."); errorBox.classList.remove("ppc5-hidden"); errorBox.focus(); } finally { button.disabled = false; button.textContent = "Create Reservation"; } } function invalidateAvailability() { availability = null; cardAuthorizationOpened = false; $("#ppc5-card-complete").checked = false; $("#ppc5-availability-result").classList.add("ppc5-hidden"); } function clearCrewIdSelection() { const input = $("#ppc5-crew-id-file"); input.value = ""; input.removeAttribute("aria-invalid"); $("#ppc5-upload-error").textContent = ""; $("#ppc5-upload-status").classList.add("ppc5-hidden"); crewIdPreviewUrls.forEach(url => URL.revokeObjectURL(url)); crewIdPreviewUrls = []; $("#ppc5-upload-previews").innerHTML = ""; } function handleCrewIdSelection(event) { const input = event.currentTarget; const files = Array.from(input.files || []); clearErrors($("#ppc5-crew-id-upload")); if (!files.length) { clearCrewIdSelection(); return; } const allowedTypes = ["image/jpeg", "image/png", "image/webp", "image/heic", "image/heif", ""]; const invalidType = files.find(file => !allowedTypes.includes(file.type) || !/\.(jpe?g|png|webp|heic|heif)$/i.test(file.name)); if (invalidType) { clearCrewIdSelection(); setError(input, `${invalidType.name} is not a supported JPG, PNG, WEBP, HEIC, or HEIF image.`); return; } const oversized = files.find(file => file.size > 10 * 1024 * 1024); if (oversized) { clearCrewIdSelection(); setError(input, `${oversized.name} must be 10 MB or smaller.`); return; } crewIdPreviewUrls.forEach(url => URL.revokeObjectURL(url)); crewIdPreviewUrls = []; const previews = $("#ppc5-upload-previews"); previews.innerHTML = ""; files.forEach(file => { const url = URL.createObjectURL(file); crewIdPreviewUrls.push(url); const item = document.createElement("div"); item.className = "ppc5-upload-preview-item"; const image = document.createElement("img"); image.className = "ppc5-upload-preview"; image.src = url; image.alt = "Selected crew ID preview"; const details = document.createElement("div"); details.className = "ppc5-upload-file"; const name = document.createElement("strong"); name.textContent = file.name; const size = document.createElement("small"); size.textContent = `${(file.size / 1024 / 1024).toFixed(1)} MB · selected locally`; details.append(name, size); item.append(image, details); previews.appendChild(item); }); $("#ppc5-upload-status").classList.remove("ppc5-hidden"); $("#ppc5-live").textContent = `${files.length} crew ID image${files.length === 1 ? "" : "s"} selected.`; } function wireEvents() { $("#ppc5-check-availability").addEventListener("click", () => runAvailability(true)); $("#ppc5-form").addEventListener("submit", submitBooking); $("#ppc5-phone").addEventListener("input", event => { event.target.value = sanitizePhone(event.target.value); }); $$('[data-date-field]').forEach(field => field.addEventListener("click", event => { const input = $("input[type=date]", field); if (event.target === input) { const editableTextWidth = Math.min(160, Math.max(110, input.clientWidth * .45)); if (event.offsetX <= editableTextWidth) return; event.preventDefault(); try { if (typeof input.showPicker === "function") input.showPicker(); else input.focus(); } catch (error) { input.focus(); } return; } event.preventDefault(); try { if (typeof input.showPicker === "function") input.showPicker(); else { input.focus(); input.click(); } } catch (error) { input.focus(); } })); $$("[data-next]").forEach(button => button.addEventListener("click", () => { if (validateStep(currentStep)) showStep(Number(button.dataset.next)); })); $$("[data-back]").forEach(button => button.addEventListener("click", () => showStep(Number(button.dataset.back)))); $$("[data-go-step]").forEach(button => button.addEventListener("click", () => { if (!button.disabled) showStep(Number(button.dataset.goStep)); })); $$("input[name=returningCrew]").forEach(input => input.addEventListener("change", () => { const firstTime = input.value === "false"; $("#ppc5-first-time-note").classList.toggle("ppc5-hidden", !firstTime); $("#ppc5-crew-id-upload").classList.toggle("ppc5-hidden", !firstTime); $("#ppc5-crew-id-file").toggleAttribute("required", firstTime); if (!firstTime) clearCrewIdSelection(); })); $("#ppc5-crew-id-file").addEventListener("change", handleCrewIdSelection); $("#ppc5-upload-remove").addEventListener("click", clearCrewIdSelection); $("#ppc5-card-authorization-link").addEventListener("click", () => { cardAuthorizationOpened = true; $("#ppc5-card-authorization-link").removeAttribute("aria-invalid"); $("#ppc5-card-error").textContent = ""; $("#ppc5-live").textContent = "Secure card authorization opened in a new tab. Complete both forms, then return here."; }); $("#ppc5-card-complete").addEventListener("change", () => { if ($("#ppc5-card-complete").checked) { $("#ppc5-card-complete").removeAttribute("aria-invalid"); $("#ppc5-card-error").textContent = ""; } }); $("#ppc5-eta-hour").addEventListener("change", updateEtaValue); $("#ppc5-eta-minute").addEventListener("change", updateEtaValue); $$("input[name=etaPeriod]").forEach(input => input.addEventListener("change", updateEtaValue)); $$("input[name=earlyRequested],input[name=lateRequested]").forEach(input => input.addEventListener("change", updateRequestCharges)); $$("input[name=podType],#ppc5-checkin,#ppc5-checkout").forEach(input => input.addEventListener("change", invalidateAvailability)); $("#ppc5-new-booking").addEventListener("click", () => window.location.reload()); } async function init() { wireEvents(); try { config = await getCrewPublicConfig(); const period = config.ratePeriods[0]; if (period) { $("#ppc5-rate-validity").textContent = `Valid ${formatDate(period.validFrom)} – ${formatDate(period.validTo)}`; $("#ppc5-lower-rate").textContent = money(period.lowerPodRate, period.currency); $("#ppc5-upper-rate").textContent = money(period.upperPodRate, period.currency); $("#ppc5-lower-option-rate").textContent = `${money(period.lowerPodRate, period.currency)} CAD / night`; $("#ppc5-upper-option-rate").textContent = `${money(period.upperPodRate, period.currency)} CAD / night`; $("#ppc5-tax-display").textContent = `Displayed rates: ${period.taxDisplay}. Rates are subject to availability.`; } const today = getVancouverDate(); $("#ppc5-checkin").min = today; $("#ppc5-checkout").min = addDays(today, 1); } catch (error) { $("#ppc5-offer").innerHTML = `

Crew booking is temporarily unavailable

Please retry or contact us on WhatsApp, mention that you are a crew member, and ask for Front Desk.

`; $("#ppc5-form").hidden = true; } } init(); }()); }());
Panda Pod Hotel
Concierge Panda
Panda Pod Hotel Assistant