Get Your Compensation for Flight Delays and Cancellations

Unlocking the Good News: How Flight Delays and Cancellations Can Lead to Compensation

Flight delays and cancellations can really put a damper on your travel plans. They have a way of turning a smooth journey into a frustrating and inconvenient experience. But guess what? There’s good news! Did you know that you may be entitled to compensation when your flight gets disrupted due to reasons within the airline’s control? That’s right! Airlines all over the world have policies in place for situations like these.

Here’s the deal: if your flight is delayed for three hours or more. Or it’s completely canceled, you have the right to receive some form of reimbursement. Why? Because airlines understand, that your time is precious, and any disruption can cause a ripple effect of delays and setbacks. This is especially true if the airline informs you about the disruption only 14 days or less before your scheduled departure.

Now, let’s talk about eligibility. If the issue leading to the delay or cancellation was something the airline could have prevented. In situations such as, mechanical failures, crew scheduling errors, or missing the take-off slot, then chances are you qualify for compensation. It’s important to note, though, that the amount of compensation may vary depending on the length of your delay. Each airline has its own structure, but there is an international standard in place to ensure fairness.

Let’s break it down a bit further. If your flight was delayed for three hours, the compensation amount might be different than if your flight was delayed for, let’s say, 24 hours. The longer the delay, the bigger the payout, as it’s only fair to compensate you for the major inconvenience caused. This system helps airlines prioritize timeliness and value their customers.

But wait, there’s a catch. Not all travel disruptions qualify for compensation, and the criteria can differ between airlines and regions. So, it’s always a good idea to check with the airline directly or do a bit of research online. If you are eligible, it’s definitely worth taking the necessary steps to claim what you deserve. After all, when you’re traveling, every little comfort and consideration can make a big difference in your overall experience. So why not make the most of it and get what you’re owed?

For large airlines like Air Canada, WestJet, and Sunwing Airlines:

– $400 if you arrive three or more hours late, but less than six hours

– $700 if you arrive six or more hours late, but less than nine hours

– $1,000 if you arrive nine or more hours late

For small airlines like Lynx and Canadian North:

– $125 if you arrive three or more hours late, but less than six hours

– $250 if you arrive six or more hours late, but less than nine hours

– $500 if you arrive nine or more hours late

Understanding Passenger Rights: A Guide to Airline Compensation in Canada

If you ever find yourself in a situation where you’d prefer a refund instead of rescheduling your flight, it’s important to understand the guidelines set by airlines. For large airline companies, they are obliged to compensate you with $400, while smaller ones must pay $125. Please note that these amounts are specified in Canadian dollars.

When it comes to claiming this compensation, there is a specific procedure that you need to follow. Within one year of the incident, you must submit a written claim to the airline. It’s crucial to adhere to this timeframe, as exceeding it could mean forfeiting your right to any compensation. Once the airline receives your claim, they have a responsibility to respond within 30 days. During this time, they may either provide the agreed-upon compensation or explain why they won’t be paying you. It’s important to know that the airline does have the right to challenge your claim if they believe it’s unjustified.

However, here’s a valuable piece of advice. If you have already received compensation, for the same issue with the same flight under another country’s passenger protection laws, you are not eligible for additional compensation under these Canadian regulations. While this may seem disappointing, remember that you have already been compensated once. This regulation is in place to ensure that airlines are not penalized twice for the same incident.

So, keep these points in mind if you ever need to claim compensation from an airline. Equipped with this knowledge, you can navigate this seemingly complex process with greater ease!

Airlines are required by law to provide compensation to passengers in monetary formats such as cash, cheque, or through a direct deposit into a bank account. However, they may also offer alternative forms of compensation, such as vouchers, rebates, or even airline credits. It’s important to note that the worth of these alternatives must always exceed the exact amount of the monetary compensation required. Airlines cannot provide incentives that are of lesser value. Additionally, the other forms of compensation offered to you should not have an expiration date, allowing you to use them at your convenience.

As a passenger, remember that you have the absolute right to choose between monetary compensation and any other forms of compensation proposed by the airline. This ensures that you can decide what suits you best. If you decide to go with non-monetary compensation, it’s crucial to confirm in writing that you are fully aware that monetary compensation was an available option. This will provide clear documentation of the choice you made.

In the event that the airline fails to respond within 30 days or if you find their response unsatisfactory, there are further actions you can take. You have the right to escalate your complaint to the Canadian Transportation Agency. They will examine your case and offer assistance.

Overcoming Flight Disruptions with Comfort and Ease: Discover the Panda Pod Hotel Experience

Dealing with a flight delay or cancellation is never easy. Finding a comfortable and budget-friendly place to stay nearby can add even more stress to an already frustrating situation. But don’t worry, Panda Pod Hotel is here to help! Our hotel is conveniently located just a 10-minute drive from the airport, making it a popular choice for budget-conscious travelers. And just because our rates are affordable doesn’t mean you have to sacrifice quality. In fact, our rates are usually about one-third of what you’ll find at other hotels in the area.

When you stay at Panda Pod Hotel, you can relax and unwind in our cozy, modern pods. We’ve thought of everything to make your stay as comfortable as possible. Our beds are exceptionally comfy, ensuring you get a good night’s sleep. And with free Wi-Fi and private charging stations in each pod, you can stay connected and keep all your devices powered up.

But what really sets Panda Pod Hotel apart is our personalized service. If you find yourself stuck in an unfamiliar place, our friendly team is here to help. We can provide you with recommendations and expertise about the local area, so you can make the most of your unexpected stay. We want to make sure your time with us is not only comfortable but also intriguing, as you explore the local attractions.

Next time you face flight disruption, don’t forget to check your rights to compensation. And when you’re planning your accommodations, make sure Panda Pod Hotel is at the top of your list. With our unique blend of affordability and comfort, we’ll make your travel experience shine, even when unexpected hitches come your way.

(function ppc5LoadWhenReady() { if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", ppc5LoadWhenReady, { once: true }); return; } (function () { "use strict"; const currentScript = document.currentScript; const widgetRoots = Array.prototype.slice.call(document.querySelectorAll("#ppc5-app")); const root = (currentScript && currentScript.closest("#ppc5-app")) || widgetRoots.find(element => element.dataset.initialized !== "true") || null; if (!root || root.dataset.initialized === "true") return; root.dataset.initialized = "true"; /* ================================================================ PUBLIC DEMO CONFIGURATION — EDIT TEMPORARY DISPLAY VALUES HERE. Set DEMO_MODE to false only after Panda Pod's backend is ready. NEVER add credentials, private promo codes, API keys, or webhooks. ================================================================ */ const DEMO_MODE = true; const DEMO_CONFIG = { timezone: "America/Vancouver", sameDayBookingCutoff: "18:00", defaultDailyCrewAllocation: 5, offerEnabled: true, ratePeriods: [ { validFrom: "2026-08-15", validTo: "2026-09-30", currency: "CAD", taxDisplay: "tax included", lowerPodRate: 57, upperPodRate: 55 } ], allocationOverrides: { "2026-08-22": 0, "2026-08-23": 8, "2026-08-24": 5 }, demoCrewBooked: { "2026-08-24": 5 } }; const API = { config: "/api/v1/crew/public-config", availability: "/api/v1/crew/availability", reservations: "/api/v1/crew/reservations" }; const ROOM_TYPES = Object.freeze({ lower: { roomTypeID: "169530", label: "Lower Pod" }, upper: { roomTypeID: "169527", label: "Upper Pod" } }); const WHATSAPP = "https://wa.me/message/BQOHZPK5JFQCP1?src=qr"; let config = null; let currentStep = 1; let availability = null; let reservationComplete = false; let crewIdPreviewUrls = []; let cardAuthorizationOpened = false; const $ = (selector, context = root) => context.querySelector(selector); const $$ = (selector, context = root) => Array.from(context.querySelectorAll(selector)); async function getCrewPublicConfig() { if (DEMO_MODE) return JSON.parse(JSON.stringify(DEMO_CONFIG)); const response = await fetch(API.config, { credentials: "same-origin", headers: { Accept: "application/json" } }); if (!response.ok) throw new Error("Public crew offer is temporarily unavailable."); return response.json(); } function getVancouverTime() { const parts = new Intl.DateTimeFormat("en-CA", { timeZone: (config && config.timezone) || "America/Vancouver", year: "numeric", month: "2-digit", day: "2-digit", hour: "2-digit", minute: "2-digit", second: "2-digit", hourCycle: "h23" }).formatToParts(new Date()); return Object.fromEntries(parts.filter(part => part.type !== "literal").map(part => [part.type, part.value])); } function getVancouverDate() { const time = getVancouverTime(); return `${time.year}-${time.month}-${time.day}`; } function getSameDayCutoffState() { const time = getVancouverTime(); const [cutoffHour, cutoffMinute] = String((config && config.sameDayBookingCutoff) || "18:00").split(":").map(Number); const currentMinutes = Number(time.hour) * 60 + Number(time.minute); return { date: `${time.year}-${time.month}-${time.day}`, closed: currentMinutes >= cutoffHour * 60 + cutoffMinute }; } function addDays(value, count) { const date = new Date(value + "T12:00:00Z"); date.setUTCDate(date.getUTCDate() + count); return date.toISOString().slice(0, 10); } function dateRange(start, end) { const dates = []; const cursor = new Date(start + "T12:00:00Z"); const stop = new Date(end + "T12:00:00Z"); while (cursor < stop) { dates.push(cursor.toISOString().slice(0, 10)); cursor.setUTCDate(cursor.getUTCDate() + 1); } return dates; } function findRatePeriod(start, end) { return config.ratePeriods.find(period => start >= period.validFrom && end <= addDays(period.validTo, 1)) || null; } function formatDate(value) { return new Intl.DateTimeFormat("en-CA", { year: "numeric", month: "short", day: "numeric", timeZone: "UTC" }).format(new Date(value + "T12:00:00Z")); } function formatTime(value) { if (!value) return "—"; const [hours, minutes] = value.split(":").map(Number); return `${hours % 12 || 12}:${String(minutes).padStart(2, "0")} ${hours >= 12 ? "PM" : "AM"}`; } function sanitizePhone(value) { const leadingPlus = String(value).startsWith("+"); const allowed = String(value).replace(/[^0-9+()]/g, "").replace(/\+/g, ""); return `${leadingPlus ? "+" : ""}${allowed}`; } function phoneDigits(value) { const digits = String(value).replace(/\D/g, ""); return digits.length === 11 && digits.startsWith("1") ? digits.slice(1) : digits; } function formatPhone(value) { const digits = phoneDigits(value); return digits.length === 10 ? `(${digits.slice(0, 3)}) ${digits.slice(3, 6)}-${digits.slice(6)}` : String(value); } function updateEtaValue() { const hourSelect = $("#ppc5-eta-hour"); const minuteSelect = $("#ppc5-eta-minute"); const selectedPeriod = $("input[name=etaPeriod]:checked"); const period = selectedPeriod ? selectedPeriod.value : "AM"; const eta = $("#ppc5-eta"); if (!hourSelect.value || !minuteSelect.value) { eta.value = ""; return; } let hour = Number(hourSelect.value) % 12; if (period === "PM") hour += 12; eta.value = `${String(hour).padStart(2, "0")}:${minuteSelect.value}`; hourSelect.removeAttribute("aria-invalid"); minuteSelect.removeAttribute("aria-invalid"); $("#ppc5-eta-error").textContent = ""; } function money(value, currency = "CAD") { return new Intl.NumberFormat("en-CA", { style: "currency", currency, minimumFractionDigits: 0, maximumFractionDigits: 2 }).format(value); } function selectedPod() { const input = $("input[name=podType]:checked"); return input ? { type: input.value, roomTypeID: input.dataset.roomId, label: ROOM_TYPES[input.value].label } : null; } async function checkCrewAvailability({ checkInDate, checkOutDate, roomTypeID }) { if (!DEMO_MODE) { const query = new URLSearchParams({ checkInDate, checkOutDate, roomTypeID }); const response = await fetch(`${API.availability}?${query}`, { credentials: "same-origin", headers: { Accept: "application/json" } }); if (!response.ok) throw new Error("We could not confirm crew availability."); return response.json(); } await new Promise(resolve => window.setTimeout(resolve, 350)); const podType = Object.keys(ROOM_TYPES).find(key => ROOM_TYPES[key].roomTypeID === roomTypeID); const nights = dateRange(checkInDate, checkOutDate).map(date => { const allocation = Object.prototype.hasOwnProperty.call(config.allocationOverrides, date) ? config.allocationOverrides[date] : config.defaultDailyCrewAllocation; const booked = config.demoCrewBooked[date] || (Number(date.slice(-2)) % 3); let rooms = 6 - (Number(date.slice(-2)) % 4); if ((podType === "lower" && date.endsWith("27")) || (podType === "upper" && date.endsWith("28"))) rooms = 0; return { date, crewAllocation: allocation, crewBooked: booked, crewRemaining: Math.max(0, allocation - booked), cloudbedsRoomsAvailable: rooms }; }); return { available: nights.every(night => night.crewAllocation > 0 && night.crewRemaining > 0 && night.cloudbedsRoomsAvailable > 0), selectedRoomTypeID: roomTypeID, selectedPodType: podType, nights }; } async function createCrewReservation(payload) { if (DEMO_MODE) { await new Promise(resolve => window.setTimeout(resolve, 550)); const cost = calculateCosts(); return { success: true, reservationNumber: `PP-DEMO-${Date.now().toString().slice(-6)}`, paymentStatus: "PENDING", amountDue: cost.total, currency: cost.currency }; } const response = await fetch(API.reservations, { method: "POST", credentials: "same-origin", headers: { "Content-Type": "application/json", Accept: "application/json" }, body: JSON.stringify(payload) }); if (!response.ok) throw new Error("The reservation could not be created. No booking was made."); return response.json(); } function setError(element, message) { element.setAttribute("aria-invalid", message ? "true" : "false"); const field = element.closest(".ppc5-field"); const holder = field ? field.querySelector(".ppc5-error") : null; if (holder) holder.textContent = message || ""; } function clearErrors(scope = root) { $$("[aria-invalid='true']", scope).forEach(element => element.removeAttribute("aria-invalid")); $$(".ppc5-error", scope).forEach(element => { element.textContent = ""; }); } function focusFirstInvalid(scope) { const element = $("[aria-invalid='true']", scope) || $$(".ppc5-error", scope).find(item => item.textContent); if (!element) return false; element.scrollIntoView({ behavior: "smooth", block: "center" }); const fieldset = element.closest("fieldset"); const focusTarget = element.matches("input,select,button") ? element : (fieldset ? fieldset.querySelector("input") : null) || element; if (typeof focusTarget.focus === "function") focusTarget.focus({ preventScroll: true }); return true; } function validateStep(step) { const panel = $(`.ppc5-panel[data-step="${step}"]`); clearErrors(panel); if (step === 1) { const checkIn = $("#ppc5-checkin"); const checkOut = $("#ppc5-checkout"); const cutoff = getSameDayCutoffState(); const today = cutoff.date; if (!checkIn.value) setError(checkIn, "Choose a check-in date."); else if (checkIn.value < today) setError(checkIn, "Check-in cannot be in the past."); else if (checkIn.value === today && cutoff.closed) { setError(checkIn, "Same-day booking is closed after 6:00 PM. Please contact us on WhatsApp."); showSameDayClosedMessage(); } if (!checkOut.value) setError(checkOut, "Choose a check-out date."); else if (checkIn.value && checkOut.value <= checkIn.value) setError(checkOut, "Check-out must be after check-in."); if (!selectedPod()) { $("#ppc5-pod-error").textContent = "Choose either a Lower Pod or Upper Pod."; $$("input[name=podType]").forEach(input => input.setAttribute("aria-invalid", "true")); } } else if (step === 2) { $$("input[required],select[required]", panel).filter(element => element.type !== "radio").forEach(element => { if (!element.value.trim()) setError(element, "This field is required."); else if (element.type === "email" && !/^\S+@\S+\.\S+$/.test(element.value)) setError(element, "Enter a valid email address."); else if (element.name === "phone" && (!/^\+?[0-9()]+$/.test(element.value) || phoneDigits(element.value).length !== 10)) setError(element, "Enter a 10-digit phone number using numbers and optional + or parentheses."); }); if (!$("input[name=returningCrew]:checked")) { $("#ppc5-returning-error").textContent = "Please select one option."; $$("input[name=returningCrew]").forEach(input => input.setAttribute("aria-invalid", "true")); } else if ($("input[name=returningCrew]:checked").value === "false" && !$("#ppc5-crew-id-file").files.length) { setError($("#ppc5-crew-id-file"), "Select one or more clear RAIC or crew ID images."); } } else if (step === 3) { updateEtaValue(); if (!$("#ppc5-eta").value) { $("#ppc5-eta-error").textContent = "Choose an arrival hour and 15-minute interval."; if (!$("#ppc5-eta-hour").value) $("#ppc5-eta-hour").setAttribute("aria-invalid", "true"); if (!$("#ppc5-eta-minute").value) $("#ppc5-eta-minute").setAttribute("aria-invalid", "true"); } if (!$("input[name=earlyRequested]:checked")) { $("#ppc5-early-error").textContent = "Please select one early check-in option."; $$("input[name=earlyRequested]").forEach(input => input.setAttribute("aria-invalid", "true")); } if (!$("input[name=lateRequested]:checked")) { $("#ppc5-late-error").textContent = "Please select one late checkout option."; $$("input[name=lateRequested]").forEach(input => input.setAttribute("aria-invalid", "true")); } } else if (step === 4) { if (!cardAuthorizationOpened) { $("#ppc5-card-error").textContent = "Open the secure authorization page and complete both card forms first."; $("#ppc5-card-authorization-link").setAttribute("aria-invalid", "true"); } else if (!$("#ppc5-card-complete").checked) { $("#ppc5-card-error").textContent = "Confirm that you completed both secure credit card forms."; $("#ppc5-card-complete").setAttribute("aria-invalid", "true"); } } else if (step === 5 && !$("input[name=policyAccepted]").checked) { $("#ppc5-policy-error").textContent = "You must accept the crew booking terms and hotel policies."; $("input[name=policyAccepted]").setAttribute("aria-invalid", "true"); } return !focusFirstInvalid(panel); } function showStep(step) { currentStep = step; $$(".ppc5-panel").forEach(panel => { const active = Number(panel.dataset.step) === step; panel.classList.toggle("is-active", active); panel.hidden = !active; }); $$(".ppc5-step-tab").forEach((tab, index) => { const number = index + 1; tab.classList.toggle("is-active", number === step); tab.classList.toggle("is-done", number < step); tab.toggleAttribute("disabled", number > step); tab.removeAttribute("aria-current"); if (number === step) tab.setAttribute("aria-current", "step"); }); $("#ppc5-offer").classList.toggle("ppc5-hidden", step !== 1); if (step === 3) updateRequestCharges(); if (step === 4) prepareCardAuthorization(); if (step === 5) renderReview(); const heading = $(`.ppc5-panel[data-step="${step}"] h2`); heading.setAttribute("tabindex", "-1"); heading.focus(); root.scrollIntoView({ behavior: "smooth", block: "start" }); } function getFormData() { return Object.fromEntries(new FormData($("#ppc5-form")).entries()); } function prepareCardAuthorization() { const authorizationUrl = new URL("https://pandapodhotels.com/crewcc/"); authorizationUrl.searchParams.set("checkInDate", $("#ppc5-checkin").value); authorizationUrl.searchParams.set("source", "crew-booking"); $("#ppc5-card-authorization-link").href = authorizationUrl.toString(); } function calculateCosts() { const data = getFormData(); const pod = selectedPod(); const rate = pod && data.checkInDate && data.checkOutDate ? findRatePeriod(data.checkInDate, data.checkOutDate) : null; if (!rate) return { nightly: 0, nights: 0, stay: 0, early: 0, late: 0, total: 0, currency: "CAD", taxDisplay: "" }; const nightly = pod.type === "lower" ? rate.lowerPodRate : rate.upperPodRate; const nights = dateRange(data.checkInDate, data.checkOutDate).length; const stay = nightly * nights; const early = data.earlyRequested === "full_day" ? nightly : data.earlyRequested === "half_day" ? nightly / 2 : 0; const late = data.lateRequested === "full_day" ? nightly : data.lateRequested === "half_day" ? nightly / 2 : 0; return { nightly, nights, stay, early, late, total: stay + early + late, currency: rate.currency, taxDisplay: rate.taxDisplay }; } function updateRequestCharges() { const cost = calculateCosts(); const data = getFormData(); const early = $("#ppc5-early-charge"); const late = $("#ppc5-late-charge"); early.classList.toggle("ppc5-hidden", !data.earlyRequested || data.earlyRequested === "none"); late.classList.toggle("ppc5-hidden", !data.lateRequested || data.lateRequested === "none"); if (!early.classList.contains("ppc5-hidden")) early.textContent = `Estimated early check-in charge: ${money(cost.early, cost.currency)} CAD`; if (!late.classList.contains("ppc5-hidden")) late.textContent = `Estimated late checkout charge: ${money(cost.late, cost.currency)} CAD`; } function escapeHtml(value) { return String(value).replace(/[&<>'"]/g, character => ({ "&": "&", "<": "<", ">": ">", "'": "'", '"': """ }[character])); } function renderReview() { const data = getFormData(); const pod = selectedPod(); const cost = calculateCosts(); const earlyLabel = data.earlyRequested === "full_day" ? "Before 11:00 AM — full-day rate" : data.earlyRequested === "half_day" ? "After 11:00 AM — half-day rate" : "Not requested"; const lateLabel = data.lateRequested === "full_day" ? "After 3:00 PM — full-day rate" : data.lateRequested === "half_day" ? "By 3:00 PM — half-day rate" : "Not requested"; const rows = [ ["Check-in", formatDate(data.checkInDate)], ["Check-out", formatDate(data.checkOutDate)], ["Number of nights", cost.nights], ["Pod type", pod.label], ["Nightly crew rate", `${money(cost.nightly, cost.currency)} CAD / night (${cost.taxDisplay})`], ["Stay subtotal", `${money(cost.stay, cost.currency)} CAD`], ["Guest", `${data.firstName} ${data.lastName}`], ["Email", data.email], ["Phone", formatPhone(data.phone)], ["Airline / Company", data.airline], ["Crew role", $("select[name=crewRole] option:checked").textContent], ["ETA", formatTime(data.eta)], ["Early check-in", `${earlyLabel} — ${money(cost.early, cost.currency)} CAD`], ["Late checkout", `${lateLabel} — ${money(cost.late, cost.currency)} CAD`], ["Damage deposit authorization", data.cardAuthorizationComplete === "on" ? "Completed by guest" : "Not completed"], ["Estimated total", `${money(cost.total, cost.currency)} CAD (${cost.taxDisplay})`] ]; $("#ppc5-review").innerHTML = rows.map(([key, value]) => `
${escapeHtml(key)}${escapeHtml(value)}
`).join(""); } function resultCard(title, message, success = false) { return `

${escapeHtml(title)}

${escapeHtml(message)}

${success ? "" : `Contact Us on WhatsApp`}`; } function showSameDayClosedMessage() { const box = $("#ppc5-availability-result"); box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Same-Day Booking Closed", "It is after 6:00 PM in Vancouver. Please contact us on WhatsApp, mention that you are a crew member, and ask for Front Desk."); box.focus(); } function availabilityFailure(result) { if (result.nights.some(night => night.crewAllocation === 0)) return ["Crew Offer Unavailable for Selected Date", "Crew self-booking is not available for one or more selected dates. Please contact us on WhatsApp for alternate availability."]; if (result.nights.some(night => night.crewRemaining === 0)) return ["Crew Allocation Reached", "The crew allocation for one or more selected dates has been reached. Please contact us and we will check whether additional pods can be offered."]; return ["Crew Availability Is Not Available", "Crew availability is not available for one or more selected dates. Please contact us and we will check other options."]; } async function runAvailability(advance) { if (!validateStep(1)) return false; const data = getFormData(); const pod = selectedPod(); const box = $("#ppc5-availability-result"); const button = $("#ppc5-check-availability"); availability = null; box.classList.add("ppc5-hidden"); if (!config) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Is Still Loading", "Please wait a moment, then check availability again."); box.focus(); return false; } if (!config.offerEnabled) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Unavailable", "Crew self-booking is currently unavailable. Please contact us on WhatsApp."); box.focus(); return false; } if (!findRatePeriod(data.checkInDate, data.checkOutDate)) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Crew Offer Unavailable for Selected Date", "The crew offer does not cover all selected stay dates. Please contact us for alternate availability."); box.focus(); return false; } button.disabled = true; button.textContent = "Checking…"; try { const result = await checkCrewAvailability({ checkInDate: data.checkInDate, checkOutDate: data.checkOutDate, roomTypeID: pod.roomTypeID }); availability = result; if (result.available) { const minimum = Math.min(...result.nights.map(night => Math.min(night.crewRemaining, night.cloudbedsRoomsAvailable))); box.className = "ppc5-result ppc5-result--success"; box.innerHTML = resultCard("Crew Availability Confirmed", `${pod.label} is available for all ${result.nights.length} night${result.nights.length === 1 ? "" : "s"}. At least ${minimum} crew pod${minimum === 1 ? "" : "s"} remain per selected night.`, true); $("#ppc5-live").textContent = "Crew availability confirmed for every selected night."; if (advance) showStep(2); } else { const [title, message] = availabilityFailure(result); box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard(title, message); box.focus(); } return result.available; } catch (error) { box.className = "ppc5-result ppc5-result--error"; box.innerHTML = resultCard("Availability Check Unavailable", "We could not safely confirm availability. No booking was made. Please retry or contact us on WhatsApp."); box.focus(); return false; } finally { button.disabled = false; button.textContent = "Check Availability"; } } function buildPayload() { const data = getFormData(); const pod = selectedPod(); return { checkInDate: data.checkInDate, checkOutDate: data.checkOutDate, roomTypeID: pod.roomTypeID, podType: pod.type, guest: { firstName: data.firstName.trim(), lastName: data.lastName.trim(), email: data.email.trim(), phone: data.phone.trim(), airline: data.airline.trim(), crewRole: data.crewRole, returningCrew: data.returningCrew === "true" }, arrival: { eta: data.eta, earlyCheckInRequested: data.earlyRequested !== "none", earlyCheckInOption: data.earlyRequested, earlyCheckInTime: null, lateCheckOutRequested: data.lateRequested !== "none", lateCheckOutOption: data.lateRequested, lateCheckOutTime: null }, damageDepositAuthorizationConfirmed: data.cardAuthorizationComplete === "on", policyAccepted: true }; } async function submitBooking(event) { event.preventDefault(); if (!validateStep(5)) return; // Recheck immediately before creation in case the guest crossed 6:00 PM during the form. const cutoff = getSameDayCutoffState(); if ($("#ppc5-checkin").value === cutoff.date && cutoff.closed) { showStep(1); setError($("#ppc5-checkin"), "Same-day booking is closed after 6:00 PM. Please contact us on WhatsApp."); showSameDayClosedMessage(); return; } const button = $("#ppc5-create"); const errorBox = $("#ppc5-submit-error"); errorBox.classList.add("ppc5-hidden"); button.disabled = true; button.textContent = "Creating Reservation…"; try { // FAIL CLOSED: first-time crew images require an approved private upload API. // Do not remove this guard until the backend securely stores the image and // returns an opaque upload token that can be linked to the reservation. const returningCrewSelection = $("input[name=returningCrew]:checked"); if (!DEMO_MODE && returningCrewSelection && returningCrewSelection.value === "false") { throw new Error("Secure RAIC/Crew ID image storage is not connected. No image or reservation was sent."); } if (!(await runAvailability(false))) throw new Error("Availability changed. Please return to Step 1 and review the message."); const payload = buildPayload(); const response = await createCrewReservation(payload); if (!response || !response.success || !response.reservationNumber) throw new Error("The reservation could not be created."); const pod = selectedPod(); const rows = [ ["Reservation number", response.reservationNumber], ["Check-in", formatDate(payload.checkInDate)], ["Check-out", formatDate(payload.checkOutDate)], ["Pod type", pod.label], ["Amount due", response.amountDue != null ? `${money(response.amountDue, response.currency || "CAD")} CAD` : "Provided by Panda Pod payment request"], ["Payment status", response.paymentStatus || "PENDING"] ]; $("#ppc5-success-summary").innerHTML = rows.map(([key, value]) => `
${escapeHtml(key)}${escapeHtml(value)}
`).join(""); reservationComplete = true; $("#ppc5-booking-ui").hidden = true; $("#ppc5-booking-ui").classList.add("ppc5-hidden"); $("#ppc5-success").hidden = false; $("#ppc5-success").classList.remove("ppc5-hidden"); $("#ppc5-success").focus(); root.scrollIntoView({ behavior: "smooth", block: "start" }); } catch (error) { showStep(5); errorBox.innerHTML = resultCard("Reservation Not Created", error.message || "We could not safely create the reservation. Please retry or contact us on WhatsApp."); errorBox.classList.remove("ppc5-hidden"); errorBox.focus(); } finally { button.disabled = false; button.textContent = "Create Reservation"; } } function invalidateAvailability() { availability = null; cardAuthorizationOpened = false; $("#ppc5-card-complete").checked = false; $("#ppc5-availability-result").classList.add("ppc5-hidden"); } function clearCrewIdSelection() { const input = $("#ppc5-crew-id-file"); input.value = ""; input.removeAttribute("aria-invalid"); $("#ppc5-upload-error").textContent = ""; $("#ppc5-upload-status").classList.add("ppc5-hidden"); crewIdPreviewUrls.forEach(url => URL.revokeObjectURL(url)); crewIdPreviewUrls = []; $("#ppc5-upload-previews").innerHTML = ""; } function handleCrewIdSelection(event) { const input = event.currentTarget; const files = Array.from(input.files || []); clearErrors($("#ppc5-crew-id-upload")); if (!files.length) { clearCrewIdSelection(); return; } const allowedTypes = ["image/jpeg", "image/png", "image/webp", "image/heic", "image/heif", ""]; const invalidType = files.find(file => !allowedTypes.includes(file.type) || !/\.(jpe?g|png|webp|heic|heif)$/i.test(file.name)); if (invalidType) { clearCrewIdSelection(); setError(input, `${invalidType.name} is not a supported JPG, PNG, WEBP, HEIC, or HEIF image.`); return; } const oversized = files.find(file => file.size > 10 * 1024 * 1024); if (oversized) { clearCrewIdSelection(); setError(input, `${oversized.name} must be 10 MB or smaller.`); return; } crewIdPreviewUrls.forEach(url => URL.revokeObjectURL(url)); crewIdPreviewUrls = []; const previews = $("#ppc5-upload-previews"); previews.innerHTML = ""; files.forEach(file => { const url = URL.createObjectURL(file); crewIdPreviewUrls.push(url); const item = document.createElement("div"); item.className = "ppc5-upload-preview-item"; const image = document.createElement("img"); image.className = "ppc5-upload-preview"; image.src = url; image.alt = "Selected crew ID preview"; const details = document.createElement("div"); details.className = "ppc5-upload-file"; const name = document.createElement("strong"); name.textContent = file.name; const size = document.createElement("small"); size.textContent = `${(file.size / 1024 / 1024).toFixed(1)} MB · selected locally`; details.append(name, size); item.append(image, details); previews.appendChild(item); }); $("#ppc5-upload-status").classList.remove("ppc5-hidden"); $("#ppc5-live").textContent = `${files.length} crew ID image${files.length === 1 ? "" : "s"} selected.`; } function wireEvents() { $("#ppc5-check-availability").addEventListener("click", () => runAvailability(true)); $("#ppc5-form").addEventListener("submit", submitBooking); $("#ppc5-phone").addEventListener("input", event => { event.target.value = sanitizePhone(event.target.value); }); $$('[data-date-field]').forEach(field => field.addEventListener("click", event => { const input = $("input[type=date]", field); if (event.target === input) { const editableTextWidth = Math.min(160, Math.max(110, input.clientWidth * .45)); if (event.offsetX <= editableTextWidth) return; event.preventDefault(); try { if (typeof input.showPicker === "function") input.showPicker(); else input.focus(); } catch (error) { input.focus(); } return; } event.preventDefault(); try { if (typeof input.showPicker === "function") input.showPicker(); else { input.focus(); input.click(); } } catch (error) { input.focus(); } })); $$("[data-next]").forEach(button => button.addEventListener("click", () => { if (validateStep(currentStep)) showStep(Number(button.dataset.next)); })); $$("[data-back]").forEach(button => button.addEventListener("click", () => showStep(Number(button.dataset.back)))); $$("[data-go-step]").forEach(button => button.addEventListener("click", () => { if (!button.disabled) showStep(Number(button.dataset.goStep)); })); $$("input[name=returningCrew]").forEach(input => input.addEventListener("change", () => { const firstTime = input.value === "false"; $("#ppc5-first-time-note").classList.toggle("ppc5-hidden", !firstTime); $("#ppc5-crew-id-upload").classList.toggle("ppc5-hidden", !firstTime); $("#ppc5-crew-id-file").toggleAttribute("required", firstTime); if (!firstTime) clearCrewIdSelection(); })); $("#ppc5-crew-id-file").addEventListener("change", handleCrewIdSelection); $("#ppc5-upload-remove").addEventListener("click", clearCrewIdSelection); $("#ppc5-card-authorization-link").addEventListener("click", () => { cardAuthorizationOpened = true; $("#ppc5-card-authorization-link").removeAttribute("aria-invalid"); $("#ppc5-card-error").textContent = ""; $("#ppc5-live").textContent = "Secure card authorization opened in a new tab. Complete both forms, then return here."; }); $("#ppc5-card-complete").addEventListener("change", () => { if ($("#ppc5-card-complete").checked) { $("#ppc5-card-complete").removeAttribute("aria-invalid"); $("#ppc5-card-error").textContent = ""; } }); $("#ppc5-eta-hour").addEventListener("change", updateEtaValue); $("#ppc5-eta-minute").addEventListener("change", updateEtaValue); $$("input[name=etaPeriod]").forEach(input => input.addEventListener("change", updateEtaValue)); $$("input[name=earlyRequested],input[name=lateRequested]").forEach(input => input.addEventListener("change", updateRequestCharges)); $$("input[name=podType],#ppc5-checkin,#ppc5-checkout").forEach(input => input.addEventListener("change", invalidateAvailability)); $("#ppc5-new-booking").addEventListener("click", () => window.location.reload()); } async function init() { wireEvents(); try { config = await getCrewPublicConfig(); const period = config.ratePeriods[0]; if (period) { $("#ppc5-rate-validity").textContent = `Valid ${formatDate(period.validFrom)} – ${formatDate(period.validTo)}`; $("#ppc5-lower-rate").textContent = money(period.lowerPodRate, period.currency); $("#ppc5-upper-rate").textContent = money(period.upperPodRate, period.currency); $("#ppc5-lower-option-rate").textContent = `${money(period.lowerPodRate, period.currency)} CAD / night`; $("#ppc5-upper-option-rate").textContent = `${money(period.upperPodRate, period.currency)} CAD / night`; $("#ppc5-tax-display").textContent = `Displayed rates: ${period.taxDisplay}. Rates are subject to availability.`; } const today = getVancouverDate(); $("#ppc5-checkin").min = today; $("#ppc5-checkout").min = addDays(today, 1); } catch (error) { $("#ppc5-offer").innerHTML = `

Crew booking is temporarily unavailable

Please retry or contact us on WhatsApp, mention that you are a crew member, and ask for Front Desk.

`; $("#ppc5-form").hidden = true; } } init(); }()); }());
Panda Pod Hotel
Concierge Panda
Panda Pod Hotel Assistant